Customer Hub Service Agent Job at Social Value Portal Ltd (Reigate)

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Customer Experience and OTC Manager

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR 2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Manage day-to-day customer service and order-to-cash operations within the Amgen Colombia hub
Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels

Fulltime

Successfactor Data Lead

We are seeking an experienced, elite-level SuccessFactors Data Lead to take comp...

Location

Singapore , Singapore

Salary:

19000.00 - 21000.00 SGD / Year

Randstad

Expiration Date

August 06, 2026

Requirements

Minimum 8+ years of hands-on HR technology experience with expert-level proficiency in HR data architecture, schema mapping, and master data management within the SAP SuccessFactors ecosystem
Deep functional, hands-on command of the SuccessFactors Employee Central (EC) data structure, including Foundation Objects, Position Management mechanics, and complex employment record schemas
Proven experience leading the data track for massive, multi-instance global HR transformation programs, managing automated ETL cycles from legacy landscapes into SuccessFactors
Practical experience with dedicated HR migration and profiling utilities (e.g., Spinifex, OpenText) or expert-level data manipulation scripting capabilities
Demonstrable knowledge of implementing data privacy controls, access masking, and cross-border routing rules in compliance with GDPR and PDPA mandates
Bachelor’s or Master’s degree in Computer Science, Data Architecture, Information Systems Management, Business Analytics, or a related technical/quantitative discipline
Outstanding consultative, workshop facilitation, and stakeholder management skills, with a proven ability to align competing priorities across global corporate divisions

Job Responsibility

Define and own the enterprise HR data strategy across multiple SuccessFactors instances and legacy platforms, crafting target-state data schemas, position hierarchies, corporate taxonomies, and strict master data standards
Drive multi-instance data harmonization across global clusters, ensuring complete data consistency across Foundation Objects, custom fields, and picklist values
Design a unified global master data framework that seamlessly accommodates regional legal entity nuances, joint venture structures, and cross-cluster reporting analytics frameworks
Blueprint, sequence, and execute large-scale data migration cycles using specialized tools such as Spinifex, OpenText, or cloud ETL platforms
Formulate comprehensive mapping rules, structural transformation logic, automated validation scripts, and custom Excel data manipulation routines to bridge legacy data stores with SuccessFactors
Design and deploy automated data quality profiling and deduplication frameworks, establishing clear data health KPIs and collaborating with regional business teams to correct anomalies at the source
Enforce strict data profiling thresholds to guarantee that processed employee records achieve the structural data maturity required for secure GenAI and agentic workflows
Establish and lead global data governance forums, defining clear data ownership boundaries, data steward accountabilities, centralized data dictionaries, and corporate business glossaries
Define, configure, and audit strict localized data privacy controls, cross-border data transfer rules, and data masking protocols within SuccessFactors data models to ensure absolute compliance with GDPR and PDPA laws during testing and migration
Partner tightly with the Integration & Reporting Lead to define structural data contracts, API payload definitions, and master data synchronization paths between Employee Central and downstream systems

Fulltime

Senior/Principal Software Engineer

Are you passionate about building Enterprise applications leading with AI? Are y...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
6+ years of experience as a software engineer building commercial software and proven track record of shipping successful software products & services.
6+ years of experience in cloud development principles and patterns, particularly loosely coupled architectures and micro-services, DevOps model.
5+ years of experience in leading, managing, and driving technical and architectural dependencies.
Technical skills should include proficiency in C#, .NET, Microservices architecture, REST API’s, React, JavaScript/TypeScript, or equivalent languages/frameworks.
Demonstrated ability to harness next-generation AI development tools like GitHub Copilot, Copilot CLI/SDK, Claude CLI, or equivalents to transform the SDLC by building agents, plugins, skills, and MCP servers that drive automation and engineering excellence at scale.
Hands-on experience building applications and intelligent agents using ASP.NET and Azure AI technologies (including Azure AI Foundry), or equivalent frameworks, to deliver AI-powered solutions.
Familiarity with AI/ML concepts and integration into agent workflows.
Technical experience and knowledge in Enterprise-scale cloud infrastructure, architecture designs & proficiency in Azure PaaS services and cloud-native platforms, including: App Platform & Compute: Web Apps, Function Apps, AKS, Azure Container Apps
Integration Services: API Management (APIM), Azure Front Door, Service Bus, Event Hub

Job Responsibility

Lead the end-to-end software development lifecycle, including requirement gathering, architecture, application and database design, development, testing, and deployment, while enforcing engineering best practices to ensure high-quality, scalable, and secure solutions. Harness AI capabilities to create agentic experiences that significantly enhance user engagement and drive productivity.
Develop resilient solution designs that adhere to architectural best practices, security by design, and business goals, guiding the team in selecting optimal technologies and design patterns for sustainable and high-performing systems.
Mentor team members through code reviews and design feedback, promoting skill growth, inclusion, and a collaborative culture that contributes to both individual and team success.
Foster strong collaboration across Microsoft product teams, program managers, and UX designers to manage dependencies, share knowledge, and co-deliver impactful engineering outcomes. Participate in and lead v-teams to define and execute aligned engineering plans.
Establish and enforce best practices in designing, coding, automated testing, and documentation to ensure high standards for code quality, performance, and service reliability.
Build production reliability through monitoring, alerting, diagnostics, and automated recovery
lead incident mitigation and root cause analysis
and continuously improve the performance, scalability, and cost efficiency of the platform.
Identify and implement opportunities for automation, process optimization, and technical innovation, contributing to a culture of continuous improvement across the team.
Drive active participation in sprint, quarterly, and semester planning—providing accurate cost and effort estimates while maintaining transparent communication on deliverables, risks, and milestones. Partner effectively with cross-functional teams, stakeholders, and business partners to ensure alignment and on-time delivery.

What we offer

Certain roles may be eligible for benefits and other compensation.

Fulltime

Senior ServiceNow developer (Workday Integration) - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8 years of experience of ServiceNow development and configuration preferably within the HR Scoped application, with a SNOW partner
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Experience with complex integrations preferably between HR, Payroll, Time and Attendance (Workday preferred)
Experience with setting up Virtual agent and configuration changes is a must and knowledge on Integration hub is a plus
Experience with JavaScript, JSON, Java and API programming strongly desired
Experience with SQL, NoSQL, and Relational Database development desired
Experience with test driven development, agile practices, and tools desired

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

ServiceNow Developer Technical Lead

About Sopra Steria Sopra Steria, a major Tech player in Europe with 51,000 emplo...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong proficiency in JavaScript (client & server-side) and ServiceNow scripting
Hands-on experience with Service Portal (widgets, AngularJS, theming), UI Builder & Now Experience Framework, Custom component development (Web Components / Now UI Framework)
Expertise in ServiceNow APIs, Glide APIs, and platform capabilities
Strong experience in Integrations (REST/SOAP, Integration Hub)
Solid understanding of relational databases and data modeling
Experience with ATF, Flow Designer, and Virtual Agent integrations
Working knowledge of Agile methodologies
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Strong expertise in UI Builder, Service Portal, and custom workspace component development

Job Responsibility

Self-motivated professional with a strong track record on the ServiceNow platform, delivering medium to complex solutions
Lead development and customization of Service Portal, UI Builder, and Workspace experiences
Design and develop custom UI components (Now Experience Framework) for Agent Workspaces
Build responsive, user-centric interfaces using UI Builder, components, data resources, and client scripts
Translate business requirements into scalable portal and workspace solutions
Develop and maintain reusable custom components, widgets, and UI frameworks
Work on CSM and ITSM module implementations with focus on enhanced user experience
Perform instance upgrades and patching across multiple environments

Fulltime

Logistics Clerk

We are looking for a dedicated Logistics Clerk to join our team in Houston, Texa...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in import/export logistics or an associate degree in Logistics, Supply Chain, Business, or a related field
Proficiency in SAP and Microsoft Office Suite, including beginner-level Excel and intermediate-level Outlook
Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment
Excellent communication skills, both written and verbal, suitable for an international setting
Familiarity with Teams and a high level of adaptability to various work environments
Detail-oriented mindset with a commitment to accuracy and compliance
Customer service-oriented approach with a respectful and attentive demeanor

Job Responsibility

Verify and consolidate export documentation, including invoices, bills of lading, inspection certificates, and packing lists, ensuring accuracy and consistency
Coordinate vessel arrivals with international logistics hubs and local shipping agents to facilitate seamless importation
Prepare and submit required forms and documents in a timely manner to avoid fines and ensure compliance
Generate and distribute internal shipping documents, such as steamer sheets, to relevant parties including trucking companies, terminals, customers, and customs brokers
Create and manage steel licenses and other necessary import-related documentation
Process goods and services receipts accurately within the established system
Provide updates to sales teams and customers regarding order statuses and delivery timelines
Collaborate effectively with stakeholders to maintain low inventory levels and support customer needs
Ensure adherence to all import regulations and company standards
Support administrative tasks related to logistics and document scanning as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Customer Hub Service Agent

Job Description

Job Responsibility

Requirements

What we offer

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