Customer Helpdesk Support Job at 360 Resourcing Solutions (Abingdon)

Customer Helpdesk Support

We are looking for individuals who are not only customer-focused but also posses...

Location

United Kingdom , Abingdon

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

customer-focused
willingness to learn strong technical skills
strong customer focus
willing to take ownership of customer issues and drive them to resolution
comfortable and confident communicating with customers via phone, chat and email
ability to break down trouble shooting steps simply and effectively

Job Responsibility

Diagnostic Skills: identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections
Effective Questioning: asking customers the right questions to gather information
Utilizing Tools and Resources: using various tools and resources designed to aid in troubleshooting
First-Call Resolution: resolving customers' technical issues during their initial contact whenever possible
Empathy and Communication: maintaining a high level of empathy and clear communication with customers

What we offer

Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays)
holiday purchase scheme
Yay Days and your Birthday off!
Health cash plan
24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to our online Learning Management System
Long service benefits and monthly employee recognition

Fulltime

Customer Helpdesk Support

We are looking for individuals who are not only customer-focused but also posses...

Location

United Kingdom , Abingdon

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer-focused
Willingness to learn strong technical skills
Strong customer focus
Willing to take ownership of customer issues and drive them to resolution
Comfortable and confident communicating with customers via phone, chat and email
Ability to break down trouble shooting steps simply and effectively

Job Responsibility

Diagnostic Skills: identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections
Effective Questioning: asking customers the right questions to gather information
Utilizing Tools and Resources: using various tools and resources designed to aid in troubleshooting
First-Call Resolution: resolving customers' technical issues during their initial contact whenever possible
Empathy and Communication: maintaining a high level of empathy and clear communication with customers

What we offer

Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays)
holiday purchase scheme
Yay Days
Birthday off
Health cash plan
24/7 remote GP access
Employee Assistance Programme including counselling & legal advice

Fulltime

Customer Helpdesk Support

We are looking for individuals who are not only customer-focused but also posses...

Location

United Kingdom , Abingdon

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer-focused
Willingness to learn strong technical skills
Strong customer focus
Willing to take ownership of customer issues and drive them to resolution
Comfortable and confident communicating with customers via phone, chat and email
Ability to break down trouble shooting steps simply and effectively

Job Responsibility

Diagnostic Skills: identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections
Effective Questioning: asking customers the right questions to gather information
Utilizing Tools and Resources: using various tools and resources designed to aid in troubleshooting
First-Call Resolution: resolve customers' technical issues during their initial contact whenever possible
Empathy and Communication: maintain a high level of empathy and clear communication with customers

What we offer

Bonus
Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays)
holiday purchase scheme
Yay Days and your Birthday off!
Health cash plan
24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to our online Learning Management System

Fulltime

Customer Helpdesk Support Representative

We are looking for individuals who are not only customer-focused but also posses...

Location

United Kingdom , Abingdon

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer-focused
willingness to learn strong technical skills
strong customer focus
willing to take ownership of customer issues and drive them to resolution
comfortable and confident communicating with customers via phone, chat and email
ability to break down troubleshooting steps simply and effectively

Job Responsibility

Identify and diagnose a wide range of technical issues that customers may encounter with their broadband connections
Ask customers the right questions to gather information for accurate diagnosis
Utilize diagnostic software and knowledge databases to assist customers efficiently
Resolve customers' technical issues during initial contact whenever possible
Maintain empathy and clear communication with customers, explaining technical jargon simply

What we offer

Salary rising to £27,500 within 9 months
max £200 a month bonus
Generous employer pension
up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions

Fulltime

Head of Customer Support – B2B SaaS / Technology

Head of Customer Support – B2B SaaS / Technology Permanent Location: UK – Remote...

Location

United Kingdom

Salary:

70000.00 - 90000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Experience leading a customer support, service desk, helpdesk or service delivery function in a B2B environment
Background in SaaS, software, IT services or technology-led customer support
Experience managing SLAs, KPIs, escalations and customer satisfaction metrics
Proven ability to improve, restructure or scale a support function
Experience managing multi-tier support models
Strong people leadership skills, including coaching, performance management and team development
Experience working with ticketing, CRM or service management tools
Strong stakeholder management skills, including the ability to communicate clearly with senior internal stakeholders and high-value customers
Comfortable working across more than one location, region or country

Job Responsibility

Lead and develop a customer support function across multiple locations
Define and embed best practice for excellent B2B customer service
Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support
Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction
Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement
Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar
Coach, mentor and develop support leads and support agents
Manage team performance, workload, resource planning and cross-location coverage
Act as an escalation point for high-value B2B customers and critical service incidents
Work closely with Product, Engineering, Revenue and Operations teams to improve customer outcomes

Fulltime

Customer Support Engineer II

The Customer Support Engineer II is responsible for providing outstanding techni...

Location

South Africa , Johannesburg

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Bachelor’s in business, computer science or related field
Experience with K2 is highly desirable
At least 3 years in a customer support role that involved technical troubleshooting, ideally a third party enterprise application (NB: not helpdesk!)
Experience and knowledge of Microsoft server environments (Windows admin, virtualisation, AD/AAD/Entra, network, load balancing, etc)
Experience and knowledge of SQL databases and administration
Experience administering and troubleshooting Sharepoint, either on-premise or online
Experience using or supporting a workflow product, especially in an on-premise environment e.g. Power Automate, IBM BAW, Oracle BPM
Experience with authentication technologies e.g. Web services, OAuth, SCIM, etc
Any form of application development experience is a bonus

Job Responsibility

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
The role will be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize
Perform complex troubleshooting for the product the role supports including, but not limited to
advanced SharePoint configuration, Network Load Balancing, Managed Services Configuration, SQL database layout, code review / scripting, and solution advice and queries
Use company and third-party training sites to grow your own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
The customers must be the central focal point in all interactions, and you will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
Know your customer, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
Be accountable for managing cases for key enterprise customers
Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

IT Helpdesk Support Analyst: Bury

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team withi...

Location

United Kingdom , Bury

Salary:

Not provided

Butcher & Barlow

Expiration Date

Until further notice

Requirements

Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
Strong working knowledge of Microsoft Office (essential)
Exposure to Microsoft 365 technologies
Good understanding of Windows operating systems
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organisation and time management skills
Ability to work independently and as part of a team
Full, clean UK driving licence (essential)
Willingness to travel between branch offices

Job Responsibility

Provide support for software, hardware, and user issues
Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
Perform user account administration (new starters, leavers, access changes)
Deliver one-to-one and small group end-user training on IT systems and applications
Log, track, and resolve helpdesk tickets in line with SLAs
Set up and maintain PCs, laptops, printers, and mobile devices
Assist with basic network and connectivity issues
Travel to branch offices as required to provide on-site support
Document procedures and contribute to IT knowledge bases

Fulltime

Helpdesk Support

We are looking for a service-oriented and technically skilled Helpdesk Support p...

Location

Sweden , Stockholm

Salary:

Not provided

EnglishJobs.se

Expiration Date

Until further notice

Requirements

Degree or certification in Information Technology, Computer Science, or a related field
Experience in IT support, helpdesk, or technical support roles
Familiarity with operating systems such as Windows, macOS, and mobile platforms
Knowledge of networking fundamentals, Active Directory, and Office 365 or similar tools
Experience working with ticketing systems and remote support tools
Strong problem-solving and troubleshooting abilities
Excellent communication and customer service skills
Ability to explain technical concepts in a clear and user-friendly way
Good organizational skills with the ability to manage multiple tasks
Patience and a proactive approach to user support

Job Responsibility

Provide first-line technical support via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network-related issues
Log, track, and manage support tickets, ensuring timely updates and resolutions
Escalate complex issues to second- or third-line support teams when necessary
Install, configure, and maintain user devices, applications, and systems
Support user account management, including access rights and password resets
Maintain documentation of common issues, solutions, and support procedures
Assist with onboarding and offboarding processes, including equipment setup
Monitor system performance and report recurring technical issues
Provide guidance and training to users on IT tools and best practices

What we offer

A collaborative and supportive IT environment
Opportunities to develop technical skills and grow within the organization
Exposure to a wide range of systems and technologies
A culture that values teamwork, learning, and innovation
Competitive compensation and benefits package

Fulltime

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