Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The purpose of this role is to design, build, and execute Customer Health programs end‑to‑end that drive consistent, scalable customer outcomes across the Microsoft Cloud. This role translates strategy into action by evolving customer health processes, systems, and digital experiences; leading cross‑functional programs and pilots; and delivering clear, data‑driven narratives that enable field execution. Through strong program leadership, stakeholder influence, and representation of the CSAM role globally, this position accelerates business value, strengthens operational excellence, and reinforces long‑term customer trust and loyalty. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
