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Customer Fulfilment Assistant Manager

Japan, Tokyo 3840000.00 - 4220000.00 JPY / Year · Job Posted April 12, 2026
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Job Description

You will be instrumental in managing the performance of third-party logistics (3PL) partners in Japan, ensuring that all fulfilment operations meet the brand’s high standards for operational efficiency and client experience.

Job Responsibility

  • Oversee daily inbound, return, storage, order processing, and outbound logistics for all channels
  • Support operational needs for new store openings, events, and pop-ups
  • Lead performance reviews with 3PL partners to drive continuous improvement
  • Serve as the key contact between internal departments and the 3PL provider
  • Align with global and regional logistics teams on operational standards and reporting
  • Track, analyze, and report on key performance indicators (KPIs) including order accuracy, lead time, and cost efficiency
  • Manage non-conformities and drive corrective actions
  • Coordinate and supervise periodic stock takes

Requirements

  • Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field
  • Over 7 years of experience in logistics, fulfilment, or supply chain operations (experience with 3PL providers preferred)
  • Strong analytical and problem-solving skills with attention to detail
  • Effective communication skills and ability to collaborate with both internal stakeholders and external partners
  • Fluent or advanced level English skills

Nice to have

Exposure to luxury fashion, premium retail, or e-commerce operations is a plus

What we offer

  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日
  • 日曜日
  • 祝日

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