Customer Fulfillment Manager Job at Palo Alto Networks Italia (California)

Customer Success Manager, High Touch

Intercom CSMs work with thousands of exciting customers from a variety of indust...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Ability to understand and communicate complex problems clearly and concisely to different audiences
Self-motivating and entrepreneurial team player
Experience building lasting relationships with customers and colleagues
Experience setting up and using SaaS Communication Products

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary
Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions
Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages
Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team
Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team
Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Customer Success Manager, High Touch

Intercom CSMs work with thousands of exciting customers from a variety of indust...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Ability to understand and communicate complex problems clearly and concisely to different audiences
Self-motivating and entrepreneurial team player
Experience building lasting relationships with customers and colleagues
Experience setting up and using SaaS Communication Products

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary
Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions
Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages
Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team
Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team
Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Fulfilment Manager

Are you ready to take the lead in a dynamic and fast-paced environment? We're on...

Location

United Kingdom , Loughton

Salary:

30000.00 - 40000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and organisational skills with the ability to inspire and motivate your team
Proficient in stock control and inventory management
Solid computer skills, including proficiency in Word, Excel, and supply chain software
Excellent communication skills and a keen attention to detail

Job Responsibility

Lead and manage a team of 4, fostering a professional and productive atmosphere
Oversee stock control from ordering to goods inwards, order picking, assembly and despatch operations
Ensure all operations comply with company health and safety policies
Maintain a clean, organised, and efficient working environment to maximise productivity
Monitor and manage inventory levels to prevent both overstock and out-of-stock situations
Implement innovative strategies to enhance inventory management
Review and refine policies and procedures to streamline daily operations
Work closely with senior managers and other departments, including customer service, marketing, and logistics, to support the company's growth plans and ensure smooth operations
Assist during product launches, promotions, and peak times to ensure timely and accurate deliveries

What we offer

20 days holiday + Bank Holidays
pension scheme
company discounts
early Friday finishes

Fulltime

Customer Service Associate - Order Fulfillment

A job at IKEA is so much more than home furnishings. Together, we work to make a...

Location

United States , Pittsburgh

Salary:

17.24 - 24.58 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred
High School Diploma or equivalent

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately for analysis to improve customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Fulfilment Operations Manager

Customer Fulfilment (CFF) acts as a fully integrated, process-oriented organisat...

Location

China , Shenzhen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Proven ability to lead, inspire and engage others in a changing environment with a commercial focus balancing efficiency and profitability
Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience in applying tactical and operational thinking and implementing action plans, providing clear direction and following up goals
Fluent in English, both written and verbal

Job Responsibility

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Competence development
Equality, diversity and inclusion
Focus on well-being
Sustainability agenda implementation

Fulltime

Fulfilment Operations Manager

We're the team behind the scenes that make the IKEA products available to the ma...

Location

South Korea , Goyang-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Interest in home furnishing, people's life at home, and the IKEA product range
Passion for developing people and talent
Drive to exceed goals through people
Passion for logistics and working in a fast-paced and constantly changing retail environment
Understanding of retail logistics performance monitoring and how KPIs are built up and influence each other
Knowledge of working methods to prevent goods' damages during all in-store goods flow processes
Knowledge of effective merchandising principles that make shopping easy and keep sales spaces full and attractive
Experience in creating, following, and maintaining guiding framework documents with internal and/or external stakeholders
Knowledge of supply chain methods, policies, and requirements related to goods transportation and delivery from IKEA warehouses and suppliers to IKEA store and from IKEA units to customer homes
Able to work on weekends, public holidays and between 05:00 and 21:30

Job Responsibility

Collaborate with the Fulfilment Manager, Fulfilment Integration Manager and Sales to optimize store capacity, balancing inbound and outbound volume for efficient fulfilment operations, and planning for future needs
Lead the fulfilment operations team in collaboration with the Store Fulfilment Operations Leader and commercial team to ensure optimal goods availability and efficient order fulfilment
Identify, recruit, retain and develop the many talents in the fulfilment operations team to secure a diverse, competent team that can execute it's assigned responsibilities with confidence and secure the future succession
Uphold IKEA's commitment to environmental sustainability, taking actions that contribute to long-term profitability in a sustainable way
Foster IKEA's values and culture, inspiring colleagues to achieve extraordinary achievements
Ensure the team's compliance with IKEA's code of conduct, internal regulations, and local legislation regarding health, safety, security, and the environment
Guarantee a positive customer shopping experience through effective, quality, and efficient goods flow within the store's processes

Fulltime

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...

Location

United Kingdom , Burgess Hill

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Previous experience in a customer-facing or logistics admin role
Confident with MS Office tools (Excel, Word, PowerPoint)
A sharp eye for detail and a proactive, can-do attitude

Job Responsibility

Managing and processing customer orders via internal systems and online portals
Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
Investigating and resolving customer claims and returns with efficiency and care
Keeping a close eye on urgent and complex orders to ensure timely delivery
Assisting demand planning teams with forecasting and order trends
Building strong relationships and keeping clients informed every step of the way

What we offer

Be part of a collaborative, international team
Enjoy the flexibility of hybrid working
Work in a supportive environment where your ideas and contributions matter
Onsite parking makes commuting so much easier
Real opportunity to go permanent and grow your career

Fulltime

Select Country

Customer Fulfillment Manager

Job Responsibility

Requirements

Nice to have

What we offer

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