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As a Customer for Life Payroll Consultant, you will be the cornerstone of our clients' ongoing payroll success. This role blends technical expertise, consultative problem-solving, and customer advocacy to help businesses optimize their payroll processes over the long term. You’ll manage work item tickets, deliver training, and ensure clients consistently experience value from our payroll solutions.
Job Responsibility:
Proactive Relationship Management
Continuous Payroll Optimization
Work Item Ticket Resolution
Education & Training
Issue Resolution
Feedback Loop Management
Collaboration
System Testing
General Duties
Manage your client portfolio to ensure timely, high-quality payroll implementations, while consistently meeting your monthly billable hours goal
Requirements:
Full knowledge of payroll and basic HR legislation
Experience with African country payroll legislation
Minimum 2 years’ experience in PaySpace payroll consulting
Advanced Microsoft Office skills (Excel, Word)
Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow)
JavaScript or similar programming experience
Strong analytical and problem-solving abilities
Ability to manage multiple accounts and priorities
Excellent interpersonal and communication skills
Ability to work well under pressure
What we offer:
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access