CrawlJobs Logo

Customer Financial Services Representative

fedex.com Logo

Fedex

Location Icon

Location:
Portugal , Porto

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join FedEx as part of our Financial Services – Resolution Hub Team, where you’ll handle complex financial transactions and resolve escalations to ensure an exceptional customer experience. You’ll guide BPO providers, support legal cases, assist Sales, and contribute to policy improvements. Strong Excel skills and English proficiency are essential; additional languages and finance background are a plus. We value detail orientation, problem-solving, and a customer-focused mindset. Enjoy a competitive package, hybrid work model, and extensive learning opportunities. Be part of a global leader and shape the future of logistics with us!

Job Responsibility:

  • Executes complex transactions for NFC customers not supported by BPO provider
  • Provides guidance to BPO provider on issue resolution to facilitate transaction execution
  • Develops and communicates mitigation plans for issues identified
  • Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
  • Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
  • Supports sales in escalations where business is at risk
  • Provides support to sales on any questions that may arise when a customer is activated
  • Provides input on policy modifications/enhancements
  • Provide support in specific areas raise by SHS/BPO on regional/local specific
  • Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues

Requirements:

  • Background in Finance is advantageous
  • Experience with Excel (Mandatory)
  • Ability to read, write and communicate in English in a business environment setting
  • Other desired languages are German, Dutch, Italian, Spanish (B2 Level)
  • Ability to pay close attention to detail
  • High degree of customer orientation
  • Good Problem solving and analytical skills
  • Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
  • Experience working with third party auditors / customer portals (Plus)
  • Experience in an international environment or similar (Plus)

Nice to have:

  • Background in Finance is advantageous
  • Other desired languages are German, Dutch, Italian, Spanish (B2 Level)
  • Experience working with third party auditors / customer portals
  • Experience in an international environment or similar
What we offer:
  • Attractive compensation package
  • Health Insurance for you and your family members (Optional)
  • Life Insurance (*applicable for FedEx positions with a permanent contract)
  • Pension Fund (*applicable for FedEx positions with a permanent contract)
  • Hybrid Working Model (2 days working from home and 3 days working at the office)
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities
  • Schedule - daily shift Monday to Friday

Additional Information:

Job Posted:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Fedex - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Financial Services Representative

Customer Service Representative

We are offering a long term contract employment opportunity for a Customer Servi...
Location
Location
United States , Minneapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Customer Service
  • Experience in Data Entry
  • Ability to handle Documentation professionally
  • Prior experience in Training staff on new procedures and policies is a plus
  • Familiarity with healthcare Procedures and Policy
  • Capable of efficiently Schedule Appointments
  • Comfortable with handling Invoice processing
  • Committed to maintaining Quality
  • Knowledge of About Time software is preferable
  • Strong Internet skills
Job Responsibility
Job Responsibility
  • Accurately process patient data
  • Provide exceptional customer service
  • Maintain performance goals
  • Utilize double monitors for data entry
  • Assist other Patient Support Center Representatives and Supervisors
  • Recognize financial, medical, and legal risks
  • Translate oral information into concise and accurate written documentation
  • Act as a patient advocate
  • Assist new or potential members in the choice of Primary Care Physician
  • Page clinicians and assist Telehealth Nurses
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Sales Support Customer Service Representative

We are offering a temp to hire employment opportunity for a detail-oriented Sale...
Location
Location
United States , Compton, California
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a Sales Support role or similar
  • Proficiency in ADP - Financial Services
  • Experience with Configure Price Quote (CPQ) software
  • Knowledge of Customer Relationship Management (CRM) tools
  • Familiarity with ERP - Enterprise Resource Planning
  • Experience with ERP Solutions
  • Proficiency in using About Time software
  • Experience in answering inbound calls
  • Knowledge of auditing practices
  • Familiarity with billing functions
Job Responsibility
Job Responsibility
  • Enhance customer satisfaction by managing service operations
  • Provide support to customers and resolve their inquiries
  • Use your analytical skills to solve problems and improve processes
  • Interact effectively with customers and internal teams
  • Prioritize and manage multiple tasks simultaneously
  • Utilize ADP - Financial Services and ERP - Enterprise Resource Planning tools to automate and streamline operations
  • Handle billing functions and conduct audits to ensure accuracy
  • Communicate effectively with stakeholders using CRM tools
  • Answer inbound calls and address customer queries promptly
  • Leverage Configure Price Quote (CPQ) and ERP Solutions to improve pricing accuracy and operational efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Bilingual Spanish/English Customer Service Representative

We are offering a permanent employment opportunity for a Bilingual Spanish/Engli...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in both Spanish and English languages
  • Demonstrated experience in Customer Service
  • Exceptional Communication Skills
  • Proficiency in Microsoft Excel
  • Prior experience in Operations
  • Ability to conduct Research effectively
  • Experience in handling Inbound and Outbound Calls
  • Knowledge of Insurance protocols and procedures
  • Familiarity with the About Time software
  • Capability in Revenue Accounting
Job Responsibility
Job Responsibility
  • Serve customers efficiently by managing incoming calls and emails
  • Ensure a superior customer experience by handling caller requests accurately and professionally
  • Establish a quick rapport with customers, identifying and exceeding their expectations
  • Navigate multiple systems and applications to research, analyze and resolve customer inquiries
  • Uphold performance and quality standards for customer service
  • Make informed decisions and solve problems while maintaining a positive phone interaction
  • Learn and understand the basic concepts of personal lines insurance principles and the products we offer
  • Collaborate with team members and business partners to ensure a positive customer experience
  • Be willing to work on a flexible schedule, including potential overtime and weekend hours
  • Handle special requests and complete additional tasks as needed
What we offer
What we offer
  • competitive compensation and benefits
  • free online training
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are seeking a Customer Service Representative to join a local Credit Union te...
Location
Location
United States , Richmond
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in a Customer Service Representative role or similar
  • Demonstrated experience in answering inbound calls, handling both inbound and outbound calls
  • Strong customer service skills and ability to handle customer queries effectively
  • Proficiency in data entry and order entry tasks
  • Experience in email correspondence and ability to write clear, concise and detail oriented emails
  • Proficiency in Microsoft Word and Microsoft Excel
  • Ability to schedule appointments efficiently
  • Familiarity with banking operations, banking services, and banking transactions
  • Previous experience in the Credit Union industry or similar financial institutions would be beneficial
  • Ability to multitask, prioritize, and manage time effectively
Job Responsibility
Job Responsibility
  • Deliver outstanding customer service, both personally and over the phone
  • Manage and respond to customers' email correspondence effectively
  • Conduct customer banking transactions, including deposits and withdrawals
  • Support customers in opening new accounts and initiating loans
  • Keep and update customer records accurately in the system
  • Use Microsoft Excel and Microsoft Word for data entry and other related tasks
  • Answer and resolve customer inquiries promptly
  • Arrange appointments for customers as needed
  • Handle both inbound and outbound calls as part of customer service
  • Comply with all regulations and guidelines related to banking services and operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Exciting opportunity to be part of a Specialty Mail Order Pharmacy, providing co...
Location
Location
United States , Orlando
Salary
Salary:
17.00 - 25.65 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude.
Job Responsibility
Job Responsibility
  • Providing telephone support to patients receiving life-sustaining specialty drug therapy
  • Coordinating and processing new patient medication orders and reorders, verifying and reverifying benefits
  • Translating and entering new or refill prescriptions into the pharmacy information system
  • Communicating and collecting copay amounts and obtaining authorizations
  • Working with insurance companies, healthcare providers and internal teams to resolve accounts receivable or clinical issues
  • Processing specialty medications in a timely manner to meet financial and clinical expectations.
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan including company matching contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation programs
  • Weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Fulltime
Read More
Arrow Right

Sr. Customer Service Representative

A client in the fuel distribution industry is seeking a Sr. Customer Service Rep...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree with concentration in business preferred
  • A minimum of three (3) years of customer service experience
  • Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support
  • Very technologically savvy, capable of using multiple systems at one time
  • Position will initially be normal business hours, with some possible nights, weekends, or holidays required.
Job Responsibility
Job Responsibility
  • Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means
  • Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt
  • Represent company interests with the highest standards of professionalism
  • Efficiently utilize multiple systems
  • Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues
  • Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies
  • Responsible for decision making and problem solving issues on a day to day basis
  • Assist customers with questions concerning their relationship with the company
  • Performs other various duties as assigned.
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan enrollment
  • Free online training.
  • Fulltime
Read More
Arrow Right

Customer Service Representative

This role requires providing telephone support for patients receiving specialty ...
Location
Location
United States , Las Vegas
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid/ Active Arizona Pharmacy Technician License
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders
  • Verify and reverify benefits
  • Translate and enter new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers, and/or internal teams to resolve orders with accounts receivable or clinical issues
  • Interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications
  • Ensure that financial and clinical expectations are being met prior to fulfillment
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation, and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Fulltime
Read More
Arrow Right

Customer Service Representative

This role involves delivering excellent customer service in a financial services...
Location
Location
United Kingdom , Epsom
Salary
Salary:
Not provided
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Background in financial services or a regulated industry
  • experience in a fast-paced telephone customer service environment
  • excellent organisational skills and attention to detail
  • strong written, verbal, and listening communication skills
  • ability to manage multiple tasks and switch priorities when needed
  • logical, analytical approach to problem-solving
  • fast learner with a strong sense of curiosity
  • IT literate with the ability to use a range of software and internal systems
  • team-oriented with a proactive and flexible mindset
Job Responsibility
Job Responsibility
  • Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
  • handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
  • clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
  • carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
  • prepare and send standard or dictated customer correspondence, including handling lost account enquiries
  • perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
  • manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
  • administer ISA transfers and assist with account registration procedures
  • support other departments as required, such as Loans Underwriting and the New Business Team
  • assist with system testing for new products and features
What we offer
What we offer
  • Friendly, supportive team culture
  • training and development opportunities
  • varied and rewarding role within the financial services sector
  • opportunity to make a meaningful impact on customer experience
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy