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Fedex Logo Fedex · Finance

Customer Financial Services Representative

Portugal, Porto · Job Posted March 24, 2026
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Job Description

Join FedEx as part of our Financial Services – Resolution Hub Team, where you’ll handle complex financial transactions and resolve escalations to ensure an exceptional customer experience. You’ll guide BPO providers, support legal cases, assist Sales, and contribute to policy improvements. Strong Excel skills and English proficiency are essential; additional languages and finance background are a plus. We value detail orientation, problem-solving, and a customer-focused mindset. Enjoy a competitive package, hybrid work model, and extensive learning opportunities. Be part of a global leader and shape the future of logistics with us!

Job Responsibility

  • Executes complex transactions for NFC customers not supported by BPO provider
  • Provides guidance to BPO provider on issue resolution to facilitate transaction execution
  • Develops and communicates mitigation plans for issues identified
  • Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
  • Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
  • Supports sales in escalations where business is at risk
  • Provides support to sales on any questions that may arise when a customer is activated
  • Provides input on policy modifications/enhancements
  • Provide support in specific areas raise by SHS/BPO on regional/local specific
  • Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues

Requirements

  • Background in Finance is advantageous
  • Experience with Excel (Mandatory)
  • Ability to read, write and communicate in English in a business environment setting
  • Other desired languages are German, Dutch, Italian, Spanish (B2 Level)
  • Ability to pay close attention to detail
  • High degree of customer orientation
  • Good Problem solving and analytical skills
  • Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
  • Experience working with third party auditors / customer portals (Plus)
  • Experience in an international environment or similar (Plus)

Nice to have

  • Background in Finance is advantageous
  • Other desired languages are German, Dutch, Italian, Spanish (B2 Level)
  • Experience working with third party auditors / customer portals
  • Experience in an international environment or similar

What we offer

  • Attractive compensation package
  • Health Insurance for you and your family members (Optional)
  • Life Insurance (*applicable for FedEx positions with a permanent contract)
  • Pension Fund (*applicable for FedEx positions with a permanent contract)
  • Hybrid Working Model (2 days working from home and 3 days working at the office)
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities
  • Schedule - daily shift Monday to Friday
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