Customer Financial Services Representative Job at Rocky Brands (Nelsonville)

Customer Financial Services Representative

Rocky Brands

Location:
United States , Nelsonville

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Financial Services Representative position will be responsible for any or all combinations of the following: Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team. Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines. Sales tax certificate setup, validation and maintenance for new or existing customers.

Job Responsibility:

Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team
Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines
Sales tax certificate setup, validation and maintenance for new or existing customers
Work individually and as a team member to achieve set collection goals and objectives
Analyze customer account to determine best solution to resolve invoicing issues and document resolution
Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms
Process customer credit card payments as needed to pay down open balances
Follow the Standard Work Schedule provided by management to efficiently work assigned accounts
Utilize the Customer Relationship Management system (CRM) to verify and update account information, record names, conversations, and establish follow-up tasks
Document, track and resolve customer issues and complaints
Collaborate with all internal departments to assure customers’ needs are met
Accurately complete the following: apply/post credits and debits, deductions to invoices, cases and incoming remittances
Apply all payments before end of business each day
Communicate with both internal and external customers to insure proper posting of items to the customer’s account and internal General Ledger (GL)
Analyze customer accounts, at the time of application, for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies
Work on the cash on account
Complete daily and monthly reconciliation and end of Month balancing
Document and communicate, with the Customer Financial Services Representative and customer, remittance issues to ensure smooth application
Maintain established deductions codes to notate debit notes, partial pays and cash on account
Identify and resolve payment discrepancies and record the cases in Customer Relationship Management (CRM) software
Escalate cases, as appropriate to management for review
Follow established procedures for processing receipts, cash etc
Manage the sales tax certificates email box
Receive and validate all incoming sales tax certificates for new and existing customers and then set them up accurately and timely in the Avalara CertCapture software
Manage all sales tax certificates that are expiring by contacting customers to obtain, validate and setup new certificates in the Avalara CertCapture software
Communicate internally and externally with customer service, sales and customers if there are issues with their sales tax certificates
Act as the first contact for all questions and issues related to sales tax certificates, their setup and their impact on invoicing
Generate and distribute expiration reports to the Customer Financial Services and Inside Sales teams for assistance with collecting new certificates
Utilize CRM to create templates to be used for expired certificate requests
Complete cases assigned to the cash application queue. These cases include miscellaneous invoices and credits, due date changes, offsets, adjustments and write offs
Act as a backup for the cash application team. This entails accurately applying/posting credits and debits, deductions to invoices, cases and incoming remittances
Act as backup for Account Setup role. This entails following established work processes to set up new accounts or maintain existing accounts in an accurate and timely fashion
Act as a backup for the phone queue handling calls as needed during peak times, during our busy season or during times of vacations or alternate hours.

Requirements:

Requires knowledge of accounting principles, credit and collection policies and procedures, and credit risk
Strong problem solving, interpersonal, and financial analysis skills
Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks
Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required
Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
Associate Degree in Finance, Accounting, or related field. Directly related experience in finance or accounting and in progressively responsible positions desirable. In lieu of degree, 3-5 years of related experience that yields equivalent level of knowledge, skills, and experience.

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Rocky Brands - All Job Offers

Job Link Share:

Customer Financial Services Representative

Rocky Brands

Location:
United States , Nelsonville

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:March 26, 2026

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