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Customer Financial Services Representative

rockybrands.com Logo

Rocky Brands

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Location:
United States , Nelsonville

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Category:
Finance

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Contract Type:
Not provided

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Salary:

16.00 USD / Hour
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Job Description:

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

Job Responsibility:

  • Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team
  • Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines
  • Work individually and as a team member to achieve set collection goals and objectives
  • Analyze customer account to determine best solution to resolve invoicing issues and document resolution
  • Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms
  • Process customer credit card payments as needed to pay down open balances
  • Follow the Standard Work Schedule provided by management to efficiently work assigned accounts
  • Utilize the Customer Relationship Management system (CRM) to verify and update account information, record names, conversations, and establish follow-up tasks
  • Document, track and resolve customer issues and complaints
  • Collaborate with all internal departments to assure customers’ needs are met

Requirements:

  • Strong problem solving, interpersonal, and financial analysis skills
  • Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks
  • Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required
  • Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
  • Preferred: Associate Degree in Finance, Accounting, or related field
  • Directly related experience in finance or accounting and in progressively responsible positions desirable
  • In lieu of degree, 1-3 years of related experience that yields equivalent level of knowledge, skills, and experience

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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