CrawlJobs Logo

Customer Facing Specialist

unilever.com Logo

Unilever

Location Icon

Location:
Belgium , Brussels

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Facing Specialist works in the Business Operations division in the Customer Experience department. This department is responsible for the entire order-to-cash process: receipt of customer order, delivery of product to the customer up to invoicing. As a Customer Facing Specialist you have a pivotal operational role in the Supply Chain between the customer and the internal organization. You are also the point of contact for the customer regarding operational aspects such as service and logistics.

Job Responsibility:

  • Complete follow-up of the Order-to-Cash process
  • Update customers on the status of their orders, deliveries and invoicing
  • Proactively inform customers of products out of stock
  • Verify that customers adhere to agreed logistics arrangements and take action if necessary
  • Provide customers with standard logistical information about our products
  • Maintain an overview of common problems
  • Participate in projects to improve processes and customer service
  • Order Management
  • Adjust delivery times at the request of logistics providers
  • Identify and validate blocked orders
  • Communicate with external Operations Excellence hub partner
  • Returns and Refusals
  • Analyse return and refusal requests according to existing agreements with the customer and communicate with the external Operations Excellence hub partner for further processing
  • Managing delivery and billing issues
  • Send delivery notices and copies of invoices as requested by customers and collaborate with the Supply Chain Operations Leader and/or external logistics providers on urgent delivery issues
  • Claims Management
  • Receive and analyse customer claims within existing agreements and communicate decisions to the customer and the Operations Excellence hub

Requirements:

  • Bachelor’s Degree in Logistics / Business / Administration or relevant fields
  • Fluency in spoken and written English, as well as fluency in French and/or Dutch. A very good level in the additional language is required
  • A good command of MS-Office, especially Excel
  • A positive and proactive attitude
  • Accurate and focused
  • Flexible and able to prioritize
  • A real team player who likes to convince others

Nice to have:

  • Experience with the SAP ERP (Enterprise Resource Planning) system is an advantage
  • Experience within the FMCG industry is an advantage
  • A strong sense of relationship management

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Unilever - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Facing Specialist

Customer Onboarding Specialist

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...
Location
Location
Pakistan , Karachi
Salary
Salary:
Not provided
flipdish.com Logo
Flipdish
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in client-facing roles
  • A focus on delivering great customer experiences
  • Strong organisational and problem-solving skills
  • Technical troubleshooting proficiency
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base
  • Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system
  • Product Expertise: Become an expert on customising Flipdish products for unique customer needs
  • Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed
  • Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction
Read More
Arrow Right

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a “Customer First” attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Intermediate Customer Onboarding Specialist

We are looking for a high output, thoughtful, and skilled onboarding specialist ...
Location
Location
Canada , Vancouver, Calgary, Toronto
Salary
Salary:
70200.00 - 95000.00 CAD / Year
clio.com Logo
Clio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Healthy customer obsession and focus on delivering exceptional client experience
  • Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
  • Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
  • Comfort and confidence facilitating ‘in person’ live sessions through Zoom
  • Demonstrate a keen interest in improving your craft by using AI
Job Responsibility
Job Responsibility
  • Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products
  • Identify what would indicate a customer’s “first value” and drive towards achieving it
  • Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window
  • Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
  • Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
  • Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention
  • Be confident, articulate, and sensitive to the needs of customers and internal partners
  • Contribute regularly to our customer-facing knowledge base [Help Center]
  • Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities
  • Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows
What we offer
What we offer
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

We're making the world of digital assets accessible and secure for everyone. Fou...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

As a Customer Support Specialist at Ledger, you will be the first point of conta...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Ledger is a global platform for digital assets and Web3, focusing on customer-ce...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a “Customer First” attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...
Location
Location
India , Chennai
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working in a customer facing service environment
  • Knowledge of Lending Operations, Collateral & Mortgage
  • Responsible for providing loans for business
  • A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
  • Good Communication Skills
  • Should have prior experience in Backoffice role (non-voice)
  • Flexibility in hours of work and ability to work changing shifts patterns
  • key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
Job Responsibility
Job Responsibility
  • Support the provision of customer service through various communication channels including chat, email and phone
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Hybrid working
  • structured approach to hybrid working
  • supportive and inclusive culture and environment
  • flexible working arrangements
  • opportunity to embrace mobility
  • Fulltime
Read More
Arrow Right

Customer Support Specialist - Chinese & English Speaking

We're making the world of digital assets accessible and secure for everyone. Joi...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy