Customer facing network engineer Jobs

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...

Location

United States , Utah

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required
must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields

Job Responsibility

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Fulltime

Senior Network Engineer

Aruba is an HPE Company, and a leading provider of next-generation network acces...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

4+ years of experience in supporting Aruba Products and Customers
Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
Formulate action plans (technical and operational) for analysing and resolving reported issues
Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred
Routing and switching protocols like BGP, OSPF, VXLAN, MSTP
Datacentre design experience preferred
Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)

Job Responsibility

Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Plan: Creating customer requirement document and business outcome plan
Design: Creating high level and low-level design documents based on customer requirements
Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
Migration: Preparing migration including Method of Procedure and migration validation checks
Optimization: Working on continuous improvement of network operations, uptime and security conformance

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Marketing Engineer - Networking Solutions

This role is ideal for experienced engineers with strong networking backgrounds ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
>5 years of experience in enterprise networking (campus, wireless, WAN, or security)
Experience working with or configuring network infrastructure (switching, routing, WLAN/RF, SD-WAN)
Technical writing or documentation experience is preferred (customer-facing or internal)
Familiarity with HPE Aruba Networking products is a plus
Strong problem-solving and analytical skills
Understanding of how to read and interpret technical documents such as product requirements or test plans
Experience in a lab setting or building solution models is beneficial
Good communication skills in English, both written and spoken — including comfort with live presentations, webinars, or voiceovers

Job Responsibility

Create technical content including written guides, presentations, and videos. Content will cover product implementation, solution architecture, and "how it works" topics
Analyze and understand Aruba Networking solutions that span switching, wireless, WAN, and security. Apply that knowledge to build solution-level guidance and collateral
Collaborate with Product Line Managers (PLMs), other Technical Marketing Engineers (TMEs), and Sales teams to align messaging and ensure content supports customer and partner needs
Present technical material in webinars, training sessions, or internal forums
Contribute to continuous integration/continuous deployment (CI/CD) automation efforts, supporting internal tooling using Python, Jenkins, GitHub, and JavaScript
Explore productivity tools, including HPE-approved AI models, to support technical documentation and teamwork

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Consulting Engineer – Wireless Networking

We are seeking a Senior Consulting Engineer with strong expertise in wireless ne...

Location

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field
8–10 years of experience in wireless and networking environments
3+ years of hands-on experience implementing and auditing IP-based networking solutions
Proven customer-facing consulting experience
Strong experience with large wireless network deployments in sectors such as Enterprise, Banking, Manufacturing, and Warehousing
Expert-level knowledge in WLAN design, deployment, and troubleshooting
Proficiency with RF site survey tools such as Ekahau, AirMagnet, or similar
Hands-on experience with enterprise Wireless LAN Controllers, Access Points, and network management platforms
Strong understanding of networking protocols and best practices
Professional or expert-level wireless certifications are required (e.g., CCIE Wireless or equivalent)

Job Responsibility

Design and implement wireless network solutions, creating high- and low-level designs, integration plans, and assessment reports
Lead pre-sales engagements, promoting wireless solutions and technical value propositions
Collaborate with Solution Architects and partners to develop complex network designs across verticals such as banking, healthcare, industrial, and manufacturing
Conduct wireless network audits, troubleshooting, and performance optimization
Mentor junior engineers and provide technical training and knowledge transfer sessions
Build strong relationships with customers by delivering technical advisory and driving technology adoption
Travel internationally up to 40% of the time to support customer projects

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

India

Salary:

Not provided

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work for the respective hiring region

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

United States , San Francisco

Salary:

180000.00 - 260000.00 USD / Year

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work

Fulltime

Customer Solutions Engineer

We're looking to add a new team member to our growing Customer Solutions Enginee...

Location

United Kingdom

Salary:

Not provided

dbt Labs

Expiration Date

Until further notice

Requirements

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Job Responsibility

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

What we offer

Unlimited vacation time with a culture that actively encourages time off
Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
Generous paid parental leave
Flexible monthly stipends for: Health & wellness
Home office setup
Cellphone & internet
Learning and development
Office space
And more

Fulltime

Customer Solutions Engineer

We're looking to add a new team member to our growing Customer Solutions Enginee...

Location

Ireland

Salary:

Not provided

dbt Labs

Expiration Date

Until further notice

Requirements

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Job Responsibility

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

What we offer

Unlimited vacation time with a culture that actively encourages time off
Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
Generous paid parental leave
Flexible monthly stipends for: Health & wellness
Home office setup
Cellphone & internet
Learning and development
Office space
And more

Customer facing network engineer

Randstad

Location:
Japan , Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 09, 2025

Expiration:
November 24, 2027

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer facing network engineer

Customer Support Engineer

Senior Network Engineer

Technical Marketing Engineer - Networking Solutions

Senior Consulting Engineer – Wireless Networking

Customer Support Engineer

Customer Support Engineer

Customer Solutions Engineer

Customer Solutions Engineer

Customer facing network engineer

Randstad

Location:Japan , Tokyo

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 09, 2025

Expiration:November 24, 2027

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer facing network engineer

Customer Support Engineer

Senior Network Engineer

Technical Marketing Engineer - Networking Solutions

Senior Consulting Engineer – Wireless Networking

Customer Support Engineer

Customer Support Engineer

Customer Solutions Engineer

Customer Solutions Engineer

Location:
Japan , Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
May 09, 2025

Expiration:
November 24, 2027