Customer Expert Job at JUJUR (Athens)

New

Customer Expert

Location

Greece , Athens

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

High level of fluency in French
Good communication skills in English
Customer support/troubleshooting experience will be appreciated
Familiarity with the brand is preferred
Strong verbal and written communication skills utilizing active listening
Comfortable with the use of basic technology tools
A positive, can-do attitude that shines through every interaction

Job Responsibility

Communicating through various channels (e-mail, chat & phone) to address product or service issues
Inquiries about accounts, payments, complaints
Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
Expediting corrections and/or adjustments
following up to ensure resolution
Arranging the placement of orders

What we offer

Complete support to help you ease your relocation to Greece - Athens/Thessaloniki (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Free online Greek language courses

Fulltime

Customer Expert

Location

Greece , Athens

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Excellent language skills in Polish
Good knowledge of English language (B2+ level)
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Work experience in customer support/ assistance will be considered as an advantage

Job Responsibility

Communicate through phone, email and chat
Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
Investigate customer issues, conduct research using internal resources, and effectively resolve concerns
Maintain accurate customer records and data in our CRM system
Contribute to a positive and collaborative team environment

What we offer

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation (-all at no cost to you-) as well as support with the house searching process)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Fully remunerated training by certified instructors
A career path within a company of more than 12.000 employees
Free online Greek language courses

Fulltime

Customer Expert - Japanese

In this role, you will: Handle inbound customer inquiries via phone and email, a...

Location

Greece

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Fluency (verbal and written) in Japanese and very good English language skills
Excellent communication and interpersonal skills, with a strong customer service orientation
Proficiency in using computers and experience in CRM systems
A strong work ethic and a commitment to customer satisfaction

Job Responsibility

Handle inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support
Provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options
Assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features
Investigate customer issues, conduct research using internal resources, and effectively resolve concerns
Maintain accurate customer records and data in our CRM system
Contribute to a positive and collaborative team environment

What we offer

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Free online Greek language courses

Fulltime

Customer Expert - Swedish

Location

Greece , Athens

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Excellent language skills in Swedish
Good knowledge of English language (B2+ level)
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Work experience in customer support/ assistance will be considered as an advantage

Job Responsibility

Communicate through phone, email and chat
Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
Investigate customer issues, conduct research using internal resources, and effectively resolve concerns
Maintain accurate customer records and data in our CRM system
Contribute to a positive and collaborative team environment

What we offer

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation (-all at no cost to you-) as well as support with the house searching process
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Fully remunerated training by certified instructors
A career path within a company of more than 12.000 employees
Free online Greek language courses

Fulltime

Expert Customer Service Central and Eastern Europe

Do you enjoy supporting customers and ensuring everything runs smoothly even acr...

Location

Germany , Ennepetal

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Commercial education or comparable qualification
Experience in customer service
logistics/transport background is a plus
Fluent English is required
German, Polish or another CEE language (e.g. Czech, Slovak, Hungarian, Romanian) is a strong advantage
Customer-oriented mindset paired with proactive problem-solving
Excellent communication and relationship-building skills
Reliable, structured, and adaptable working style
Confident use of MS Office, especially Excel

Job Responsibility

Support and advise customers across the CEE region
Prepare, negotiate, and follow up on quotations
Manage orders including complaint handling
Build and maintain long-term customer relationships
Coordinate closely with internal stakeholders to ensure smooth workflows
Identify opportunities for process improvement and efficiency gains
Prepare reports, analyses and statistics

What we offer

Free gym membership
bike leasing options
attractive health and wellbeing programs
Comprehensive Onboarding including a personal buddy
Extensive learning and development opportunities through our training catalog, individual trainings and coachings
Internal events and company activities

Parttime

Operations Customer Expert

Location

Portugal , Porto

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native/fluent in Polish (C1), both verbal and written
Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools
experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately

Job Responsibility

Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies

What we offer

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support

Fulltime

Expert customer service Italy

Would you like to make a bigger difference and have a real impact? In our custom...

Location

Italy , Verona

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Completed commercial training or comparable qualification
3-5 years of experience in customer service or sales - ideally in logistics
Strong communication and negotiation skills with a confident, assertive manner
High level of customer and service orientation as well as solution-oriented thinking
Business fluent Italian, both written and spoken
good English skills
Structured, independent way of working and ability to work in a team with intercultural competence

Job Responsibility

Customer service and consulting to strengthen long-term relationships
Management of customer accounts, including complaint and receivables management
Support in acquiring new customers and preparing and finalizing offers
Market analysis and strategic expansion of the country network
Handle pallet voucher for customer and retail
Collaboration with sales and project management to develop innovative solutions

What we offer

Flexible working hours
mobile working
Training and coaching
meal vouchers from Edenred
internal events
comprehensive onboarding program, including a buddy

Product Expert - Customer Care Agent

We're looking for a Product Expert to join our Level 2 Customer Care team — hand...

Location

Salary:

Not provided

PhantomBuster

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer-facing role, ideally in a SaaS environment
Familiarity with support tooling (e.g. Zendesk or similar platforms)
Strong personal metrics — you maintain high standards on response time, ticket quality, CSAT, and IQS, and you know where you stand against them
A natural troubleshooter — you want to understand the root cause, not just close the issue
you're drawn to complexity, not put off by it
Ownership mindset — when you pick up a ticket, you see it through
and if you spot something that isn't working, you raise it with the Team Lead or the right team rather than sitting on it
Strong communication skills — you explain complex things simply and adapt your tone to your audience, whether that's a frustrated user or a technical colleague
Well-organised and self-directed — you take responsibility for managing your time and workload to deliver consistently
A knowledge sharer — when you figure something out, you document it or bring it back to the team so everyone can learn from it

Job Responsibility

Handle tickets — with care and depth
Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users
Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases
Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user
Escalate to Level 3 when needed, with a well-structured handoff
Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance
Become the product expert you're hired to be
Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why
Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself
Stay ahead of product changes and new features so users always get accurate, up-to-date answers

What we offer

International team
Fun team building events
€40/month for remote work
Flexible working time
Home office budget up to €1500
100% of an Alan Blue subscription (french-based contracts)
Lunch vouchers - €8 (50% The Phantom Company) / worked day (french-based contracts)
Partnership with MokaCare
€70 a month benefit for entertainment expenses
Book Allowance and Sharing Program

Fulltime

Select Country

Customer Expert

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Expert

Customer Expert

Customer Expert

Customer Expert - Japanese

Customer Expert - Swedish

Expert Customer Service Central and Eastern Europe

Operations Customer Expert

Expert customer service Italy

Product Expert - Customer Care Agent

Our AI answers in your language