Customer Expert - Japanese Job at JUJUR

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Customer Support Agent

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Japan , Tokyo

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Are business-fluent in spoken and written Japanese and English
Experienced in electronic and mechanical product servicing process with strong hands-on ability
You care about customers and are a communication expert
Like to demonstrate expertise and are capable of leading the customer to a resolution
Know how to avoid or solve conflicts and have great analytical skills
Are good in administrative tasks and are not afraid of long to-do lists

Job Responsibility

Support users in learning the ins and outs of 3D printing via phone and email
Can go on-site fix missions to fix critical hardware issues
Make our business partners an expert in our product
Keep customers ridiculously happy
Feed customer reports back to our international engineering team

What we offer

An inclusive work environment with inspiring colleagues
An exceptionally fast growing company in a highly disruptive industry
Shares in the company for full-time employees
Unlimited 3D prints

Expert Pre-Owned & Brand Jewellery (Japanese Speaking)

As a Jewellery Expert specialising in Pre-Owned and Brand Jewellery, you drive t...

Location

Netherlands

Salary:

Not provided

Catawiki

Expiration Date

Until further notice

Requirements

Expert knowledge of pre-owned and branded jewellery
Gemmology Diploma from a school recognised by FEEG and GIA
At least 5 years of experience in the jewellery trade, including manufacturing processes and quality control
Proven experience in appraising and assessing pre-owned and brand jewellery
Strong understanding of market prices and the commercial considerations of curating jewellery for online auctions
Established network of sellers and experts, with documented commercial or customer-facing experience
Fluent English and Japanese language skills, strong communication abilities, solid computer skills and diplomatic judgement in user disputes

Job Responsibility

Evaluate submitted lots by reviewing titles, descriptions and images, and provide realistic and well-supported value estimates
Curate attractive jewellery auctions that balance quality, market demand and commercial potential
Maintain high standards of transparency and fairness through professional and courteous communication with sellers
Partner with Sales to recruit and develop new sellers and diversify the selection of lots in your auctions
Collaborate with Marketing to increase bidder attention and drive engagement for your auctions
Support dispute resolution by applying expert judgement and acting as a trusted mediator when needed

What we offer

€100 Catavoucher when you join
€50 Catavoucher on your birthday
An extra day off each year to Pursue Your Passion
Additional leave for key work anniversaries and important life events
Learning & Development initiatives
Clear development plans and mentorship programmes
Inclusive and queer-friendly environment

Fulltime

Customer Onboarding Manager

Deel is the all-in-one payroll and HR platform for global teams. Our vision is t...

Location

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

Fluent level of Japanese and English
2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships and a passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans
Driven, quick-thinking, and thrive in a fast-paced, challenging environment

Job Responsibility

Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients
Become a Deel expert and a go-to resource for our customers and internal colleagues
Communicate clearly, persuasively, and professionally with stakeholders
Identify, analyze, and resolve complex problems creatively and resourcefully
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Security Sales Specialist

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years Security sales or pre-sales OR equivalent experience
OR equivalent experience
Fluency in Japanese language

Job Responsibility

Scale Customer Engagements - Subject matter expert leading presentations, demonstrations, workshops, architecture design sessions, production ready pilots for the Microsoft solutions, with a focus on customer acquisition efforts at the top of the funnel and potentially new to our cloud technologies
Scale Through Partners - Orchestrating complex solutions with internal and external partners for multiple Microsoft online services and solutions
Build Strategy - Influences competitive strategy leveraging partner and internal teams
Acts as the voice of the customer by driving new feedback, blockers, insights, resource items across communities to support customer's business outcomes and opportunities to promote usage

Fulltime

Associate Solution Engineer

The Appian Solution Engineering team provides technical expertise to our custome...

Location

Australia , Sydney

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program
History of academic success (Distinction average required, i.e. WAM 75+)
Provide after business hours support for proper handoff with our other regions as needed
Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)
Bilingual in Japanese and English
To provide exceptional customer interaction (verbal/written) to our biggest customers
Excellent problem solving and a talent for identifying creative solutions
A desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
Interest in data analytics
Flexibility to provide after business hours support (rotation every 10-15 weeks)

Job Responsibility

Provide technical expertise to customers around the globe, touching every layer of the Appian platform
Tackle the most challenging technical problems encountered by Appian customers and partners
Engage all of your many technical talents
Solve complex technical problems and communicate the solution clearly and effectively
Be a resident expert on the inner workings of the Appian platform

What we offer

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Japan , Tokyo

Salary:

Not provided

Whatnot

Expiration Date

Until further notice

Requirements

3+ years of support experience handling email and/or chat services
Fluent in English and native Japanese
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred

Job Responsibility

Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
¥140,000 home office setup allowance
¥20,750 monthly allowance for cell phone and internet
¥69,500 monthly allowance for wellness
¥14,000 monthly allowance for commuter expenses
¥693,000 annual allowance towards Childcare
¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
16 weeks of fully paid parental leave + one month gradual return to work

Fulltime

Field Application Engineer

Application engineer supports NTP(Node Transition Project) work stream, reach to...

Location

Japan , Chitose

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

More than 2 yrs experience in semiconductor industry
Above BS degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
Flexibility and quick response
Describe clear problem description including customer use case
Able to create user friendly technical document using common words (not ASML specific term)
Trouble shooting skill, data analysis skill, MS excel, powerpoint skill
Basic project management skill
English skill requirements : TOEIC >600, daily conversation level
Japanese skill requirements : JLPT N2 or higher, daily conversation level
Japanese/English presentation, communication skill to lead technical conversation internally and externally

Job Responsibility

Perform technical analysis on overlay/imaging data
Examine analysis result, and connect it to a suitable solution
Collaborate with an overlay or imaging expert engineer from head quarter
Communicate with both internal/external customers, in Japanese/English language
Do presentation of analysis result towards external customers
Able to understand customer needs, align clear problem description with customer, trouble shooting under time pressure condition
Take ownership and initiative, required prompt response
lead escalation and communication with ASML experts (ABS, DE, GSC) internally, and act as customer interface
collaborate across departments for smooth trouble shooting
stakeholder management for technical topics

Fulltime

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Customer Expert - Japanese

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