Customer Experience Tier 1 Job at flydocs

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Support Engineer - Night Shift

The Night Shift Support Engineer is responsible for providing technical support ...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Associates or technical degree with two (2) years related experience
or four (4) years related experience and/or training
or equivalent combination of education and experience
Has at least one (1) year related experience in customer service or customer facing role
Experience with Exchange, Microsoft 365 and Active Directory
Experience with Cloud environments
MS Azure
AWS & Google is a plus
Ability to diagnose technical issues
Problem Solving – Identifies and resolves problems in a timely manner

Job Responsibility

Troubleshoot technical issues inclusive of but not limited to Microsoft’s core business applications and operating systems
Handle technical escalations for more junior engineers and more advanced inquiries
Provide comprehensive troubleshooting and backend support for our user base
Responsible for adhering to the Service Engineer Day in the Life process daily
inclusive of answering calls and escalating tickets as required
Resolve complex workstation problems and offer general sever support
Responsible for initial triage of network degradation or outages, compromised accounts, and more
Support services for Microsoft related technologies
Windows Server, Exchange, SQL, SharePoint, etc
Responsible for user provisioning and workstation deployment as needed

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement

Fulltime

AWS Support Engineer

Our client, a leading Consulting firm, is in need of 3 AWS Support Engineers for...

Location

United States

Salary:

39.00 - 55.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

2 – 3 years of experience providing tier 1 & 2 support of AWS Connect
AWS Connect troubleshooting experience
Prior experience helping to build custom reports to show efficiency of configurations and integrations in AWS Connect Reporting Dashboard
Documentation experience

Job Responsibility

Providing Tier 1 & Tier 2 phone support
Troubleshooting
Documentation
M & O Support to the Senior Engineers who will be building out a net new AWS Connect environment
Supporting a customer in California and being okay supporting PST hours

What we offer

Excellent benefits and compensation packages

New

CS Technical Representative

As a CS Technical Representative, your role is to troubleshoot Tier 2 issues esc...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex and novel reliability issues across the 1Password product offering
Equipped with competencies to comfortably deal with more complex issues in primary area of support
Developed competencies to Level A standard in additional area(s) of support
Contribute in Tier 2 and Tier 1 spaces
Take on a supportive role for junior colleagues when required
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across primary area of support (Core: OPMac, OPWindows, OPiOS, OPAndroid, OPLinux)
Resolve Tier 1 CRM volumes when required
Comfortable taking on customer calls to better understand and scope their issue

Job Responsibility

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex, and some novel reliability issues across the 1Password product offering
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across your primary area of support
Resolve Tier 1 CRM volumes when required
Take on customer calls to better understand and scope their issue
Maintain a working knowledge of currently known issues and their respective workarounds
Guide junior colleagues to the correct answer or guidance when required
Follow established workflows and adhere to performance expectations
Address questions related to the functionality of our apps

What we offer

Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment

Fulltime

Account-Based Marketing Manager

We’re looking for an Account-Based Marketing Manager (ABM Manager) to own and ex...

Location

United States , Seattle

Salary:

97000.00 - 145000.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

3-5 years of B2B marketing experience, with direct experience executing ABM programs in a SaaS or enterprise software environment
Proven ability to own end-to-end strategy of multi-channel ABM programs including execution of 1:1 and 1:few experiences
Strong understanding of sales motions, buying committees, and enterprise deal dynamics
Comfort working closely with Sales and navigating fast-moving, high-stakes accounts
Experience partnering with Digital, Field, Lifecycle, Product Marketing, Content Marketing, Enablement and RevOps teams
Highly organized, detail-oriented, and able to manage multiple high-touch programs at once
Strategic instincts paired with a bias toward action, you don’t wait to be told what to do
Strong analytical mindset, capability of monitoring and proving program value
Experience with tools like Salesforce, Marketo, Adroll ABM or similar ABM platforms
Experience delivering executive-level events, Executive Briefing Centers, or white-glove customer experiences

Job Responsibility

Strategize and Execute High-Touch Multi-Channel ABM Programs
Own end-to-end strategy and execution of 1:1 and 1:few ABM programs for Tier 1 and Tier 2 accounts, with a clear focus on pipeline creation and deal acceleration
Lead Highspot’s most strategic ABM experiences, including: Executive Forums (multi-day, curated executive events), Executive Briefing Centers (EBCs) and on-site account days, 1:1 advertising and gifting programs designed to break into and multithread accounts, Highly personalized digital sales rooms branded to individual accounts
Ensure every program is designed with a clear point of view on who it’s for, what it’s meant to change in the deal, and how it supports pipeline
Travel approximately 10–20% to support on-site ABM experiences, owning logistics and execution while delivering a white-glove attendee experience, knowing the accounts, deal context, and stakeholders well enough to anticipate needs and actively support Sales during the event
Partner Deeply with Sales
Act as a true “ride shotgun” partner to Sales on a defined set of priority accounts, building strong relationships with AEs, ADRs, and sales leadership
Collaborate with Sales to understand account strategy, deal dynamics, buying committees, and whitespace, to translate that into targeted ABM plays
Enable Sales with clear guidance on how to use ABM programs before, during, and after execution to maximize impact
Design Programs That Scale

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

New

Senior Customer Success Manager

As the #1 low-code application development platform, OutSystems provides custome...

Location

Japan , Tokyo

Salary:

Not provided

OutSystems

Expiration Date

Until further notice

Requirements

12+ years’ experience in a customer facing role
Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
Experience with large enterprise customers in a SaaS revenue model
Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
Experience working with a technical customer base and corporate IT projects and processes
Proven ability to lead people internally and externally to drive outcomes
A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
Ability to work across geographies and cultures
Bachelor’s Degree (or equivalent) or higher
Written and verbal communication skills in Japanese and in English

Job Responsibility

Manages a list of our strategic customers and important initiatives
blend of tier 1 and 2 accounts, multiple segments
Provides customers with business, technical, and product knowledge
Develops/executes effective success plans to drive customer outcomes
Educates customers on how existing and new product features/functionality will contribute to the growth of their business
Works closely with CS leadership to define and execute best practices for account management
Assists others at OutSystems as they support the customers in their digitalization journey
Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure
Acts as the Voice of the Customer
Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems

What we offer

A company that is always growing, changing, and innovating
Real career opportunities
Work colleagues that are as smart, hard-working, and driven as you
Disrupting the status quo is in our DNA
We ask “why” a lot
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best

Fulltime

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Industry Leader & Value Engineering Director

Appian is seeking a highly strategic, executive-level Financial Services Industr...

Location

Australia , Sydney

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and MBA preferred
Minimum 15+ years of direct experience in a leadership role at a banking or capital markets with a complete understanding of the major business drivers in financial services
OR 10+ years of experience in Enterprise Architecture, Strategic Planning, or CTO Advisory within a major Financial Services institution (Tier 1 Bank) or a top-tier consulting firm
Proven experience in leading Technology Modernisation and Simplification initiatives and managing Technology Portfolio & Lifecycle
Hands-on experience driving change and new solutions, with an emphasis on improved customer experience, regulatory effectiveness, and operational efficiency
Deep expertise in Governance, Commercial Management, and Financial Performance/Optimisation
Exceptional executive communication and presentation skills with a track record of influencing C-suite stakeholders
Direct work experience within the APJ region is required
30% travel is expected to clients across the APJ region

Job Responsibility

Act as the primary strategic industry expert for Financial Services in APJ
Spend time with clients to evangelize new applications for our work automation software
Provide strategic guidance and coaching to Account Executives and Customer Success teams
Engage directly with C-level regional business and technical leaders
Define and quantify the multi-year transformation roadmap for strategic clients
Help Account Executives design programs to penetrate new target accounts
Deliver thought leadership across a variety of formats
Provide consultative support on how Appian solutions address critical APJ regulatory drivers
Design/present Target State Architectures
Act as the regional Value Engineering expert

What we offer

Training and Development
Growth Opportunities
Community
Leadership program
Appian University
Skills based training
Tuition reimbursement
Employee-led affinity groups

Customer Experience Tier 1

flydocs

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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