Customer Experience Team Member

• Providing a friendly front of house reception and building strong rapport with students
• Responding quickly to student feedback and guiding them to the right support when needed
• Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
• Helping to deliver community-building events with Resident Ambassadors
• Maintaining a safe, clean, and well-kept environment that students can be proud to call home
• Work closely with day and night teams to ensure seamless service and handovers
• Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help
• Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage

• Excellent customer service skills, ideally with a background in hospitality or retail
• Warm, caring, and approachable, confident in communicating and answering student inquiries efficiently
• Strong time management and organisational skills
• Taking ownership of problems and act quickly to resolve issues
• Preferred, have experience in a customer service role or residential environment - though this isn't essential

Experience in a customer service role or residential environment

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP)
• Free volunteering day per year
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
• Access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you