Customer Experience Team Member Job at Unite Students (Liverpool)

Student Experience Team Member

As a Student Experience Team Member, you'll play a key part in delivering a warm...

Location

United Kingdom , Edinburgh

Salary:

27300.00 GBP / Year

Unite Students

Expiration Date

July 21, 2026

Requirements

Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students
Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently
Possess strong time management and organisational skills to handle multiple responsibilities efficiently
Take pride in doing what's right and supporting others
Preferred, have experience in a customer service role or residential environment
Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

Job Responsibility

Providing a friendly front of house reception and building strong rapport with students
Responding quickly to student feedback and guiding them to the right support when needed
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
Helping to deliver community-building events with Resident Ambassadors
Maintaining a safe, clean, and well-kept environment that students can be proud to call home
Work closely with day and night teams to ensure seamless service and handovers
Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help
Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

What we offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
An Employee Assistance Programme (EAP)
Free volunteering day per year
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

Fulltime

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Customer Experience Team Leader

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with ...

Location

United Kingdom , Shoreditch

Salary:

35000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Job Responsibility

Lead, coach, and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

What we offer

£35-40k basic (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Fulltime

Student Experience Team Member

As a Student Experience Team Member, you'll play a key part in delivering a warm...

Location

United Kingdom , London East

Salary:

29160.00 GBP / Year

Unite Students

Expiration Date

Until further notice

Requirements

Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
Take pride in doing what's right and supporting others.
Preferred, have experience in a customer service role or residential environment - though this isn't essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

Job Responsibility

Providing a friendly front of house reception and building strong rapport with students.
Responding quickly to student feedback and guiding them to the right support when needed.
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
Helping to deliver community-building events with Resident Ambassadors.
Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
Work closely with day and night teams to ensure seamless service and handovers.
Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help.
Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

What we offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
Free volunteering day per year to make a difference!
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

Fulltime

Customer Support Team Member

As a Customer Support Team Member, you will serve as the first point of contact ...

Location

United States , New York City

Salary:

50000.00 - 55000.00 USD / Year

Bilt Rewards

Expiration Date

Until further notice

Requirements

Recent college graduate with a bachelor's degree
0-1 years of professional experience in customer support, operations, or related field
Extremely organized with strong written and verbal skills
A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
Strong attention to detail with the intelligence to use critical thinking for solutions
Flexibility - We are disrupting an industry so changes to traditional processes should be expected
Ability to deal with extremely confidential and sensitive information

Job Responsibility

Respond to member inquiries through our chat platform as the first line of support
Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
Document member interactions and escalate ongoing patterns to senior team members
Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
Develop a deep understanding of our products, features, and services through comprehensive training programs
Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
Adapt to diverse business models and tailor your support approach to meet individual member needs
Provide exceptional customer service through digital channels, even when handling complex inquiries

What we offer

Competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us
401k plan with a match
Commuter FSAs
UNLIMITED PTO
Exclusive Employee only Bilt Points
Team Events

Fulltime

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Front of House Team Member

Location

United Kingdom , Cirencester

Salary:

12.71 - 15.50 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A people-person who loves good food and great company
Experience in restaurants or hospitality is a plus, but attitude and enthusiasm are just as important
Flexible with your hours

Job Responsibility

Delivering warm, attentive service — with a dash of your own personality
Guiding guests through our delicious menu of classic French dishes and wines
Creating that authentic brasserie atmosphere, casual, lively, and full of heart
Working closely with a passionate team that feels like family

What we offer

Employee meals on shift
discounts for your family and friends
great hourly rates plus a share of the tips
access to your pay early through our partnership with Stream

Parttime

Front of House Team Member

Location

United Kingdom , Leicester

Salary:

10.85 - 12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passionate attitude
Loves to be professional playful
Always gives good energy
Your team. Every time

Job Responsibility

Ensure we are delivering the best guest experience for our customers on every visit
Serving great quality drinks, food and gaming experiences to the specs and training provided
Leading by example through great team efforts and engagement
Maintaining great standards both in front and behind the bar
Be yourself! Bring your personality and get involved

What we offer

Competitive Hourly Rates Available
Regular team incentives - recent rewards include trips to Dublin, Marbella, Thailand etc
2 Staff Socials throughout the year
Opportunity for progression with in house and external training
Equal share of tips & service charge
50% off food and drink & free gaming
Employee Assistance Program that includes access to free counselling services
Access to Rewards Gateway, offering discounts at 100s of retailers
Full access to your Tips & Service Charge weekly through TiPJAR

In Store Team Member

As an Instore Team Member, you’ll be at the heart of our store, making delicious...

Location

Ireland , Fermoy

Salary:

10.10 - 14.65 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Positive, can-do attitude and a passion for great customer service
No previous experience required - full training and induction provided
Able to work quickly and efficiently, especially during busy periods
Good communication skills and a team player
Attention to detail and pride in your work
Willingness to learn and take on new challenges
Right to work relevant to store location

Job Responsibility

Prepare pizzas and side items to Domino's high standards
Serve customers face-to-face and by phone, taking orders and payments
Maintain food hygiene and safety standards at all times
Support with cleaning, restocking and general store duties
Contribute to local marketing activities (e.g. leaflet drops, events)
Work flexibly across shifts, including evenings and weekends

What we offer

Competitive hourly pay (with opportunities for progression)
30 days paid holiday per year (includes BH, pro rata for part time)
Flexible working hours to suit your lifestyle
Staff discount on our delicious food
Participation in the pension MyFutureFund scheme
Family Leave policies in place
Paid training and clear career progression pathway with linked pay increases
Supportive, inclusive, and fun team environment
Employee recognition opportunities

Parttime

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Customer Experience Team Member

Job Description

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