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Customer Experience Support Manager

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Unilever

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Location:
Thailand , Bangkok

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

About Unilever: With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Responsibility:

  • Act as the primary contact and champion for BigC, Watsons, and other Personal Care customers, ensuring strong relationships and high levels of customer satisfaction
  • Provide timely responses to customer requests and inquiries, including stock availability checks, issue resolution, and proactive communication/escalation to maintain service excellence
  • Collaborate closely with internal teams (CBD, Customer planner, IP, Logistics, etc.) to ensure on time, in-full (OTIF) delivery performance and seamless order execution
  • Oversee and manage customer replenishment processes (VMI), ensuring the right stock levels and preventing out-of-stock situations
  • Track and deliver all KPIs committed to customers under the Joint Business Plan (JBP), driving actions to ensure performance achievement
  • Analyze KPI gaps, identify corrective actions, and share insights back with customers during monthly business reviews
  • Partner with the CX Collection & Claim team to address and resolve issues that may impact timely payment from customers
  • Conduct data analysis on supply chain trade terms and operational costs to support negotiation strategies and prepare for customer discussions
  • Contribute as a team player in CXL transformation projects, digital initiatives, and continuous improvement programs to enhance customer experience and operational efficiency

Requirements:

  • Bachelor’s degree in Business, Supply Chain, Logistics, or related field
  • Strong English communication
  • Proficiency in Excel & PowerPoint
  • Macro writing / Power BI experience is advantageous
  • Solid data analytics capability (comfortable with SC KPIs, customer data)
  • 2–5 years in supply chain, customer service, or order management
  • Experience in FMCG or working with modern trade customers is a plus
  • Strong problem solving and root-cause analysis
  • Ability to work with cross-functional teams (CBD, Logistics, Planning)
  • Customer-focused mindset with proactive issue resolution
  • Ability to manage multiple priorities during peak order cycles

Nice to have:

  • Experience in FMCG or working with modern trade customers is a plus
  • Macro writing / Power BI experience is advantageous

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Job Link Share:

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