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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Phoenix · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team.

Job Responsibility

  • Enter and update claim information in internal systems with a high degree of accuracy and consistency
  • Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation
  • Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately
  • Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs
  • Review information carefully to identify missing details, discrepancies, or items requiring further attention
  • Use tools such as Word, Excel, email platforms, and multiple browser windows to complete daily tasks efficiently
  • Maintain an organized workspace and manage competing priorities while meeting deadlines and service expectations

Requirements

  • Ability to type at least 40 words per minute with strong data entry accuracy
  • Experience providing customer service in a call center, office, or similar client-facing setting
  • Proficiency with Microsoft Word, Microsoft Excel, email correspondence, and navigating multiple browser-based systems
  • Strong written and verbal communication skills, including the ability to interact professionally with the public
  • Excellent attention to detail, organization, and time management skills
  • Self-directed approach to work with the ability to stay productive with minimal supervision
  • Previous experience in an insurance environment or familiarity with insurance terminology is preferred
  • Strong interpersonal skills and a customer-focused mindset

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enroll in our company 401(k) plan
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