Customer Experience Specialist Job at Robert Half (Richardson)

Customer Experience Specialist

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business Administration or any other related field
2 years of experience in Customer Experience or Business Analysis or Programme Management
Matric + additional relevant programs/certificates is advantageous
Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points
recommend /develop creative and innovative customer centric solutions with an international context
Process-Oriented – solid understanding of key cross-functional processes touching customers
able to spot optimization opportunities
Commercially astute – solid understanding of the market, competitor, & customer
Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’

Job Responsibility

Gain an understanding of customer requirements through the review of As-Is Experiences within the assigned product/service/channel portfolio
quantitative and qualitative insights on existing products/services/ channel
proactive participation in the Go To Market (GTM) process
Design and implement improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
appropriate experience KPI measurements for a particular product/service/channel
appropriate toolkits/processes for the frontline support
Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels
Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a team in New Hampsh...

Location

United States , Nashua

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, customer support, or a similar client-facing role
Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
Experience using CRM platforms or other systems to track customer interactions and account activity
Working knowledge of order processing, billing support, and backorder management
Strong communication skills with the ability to assist customers clearly and effectively
Solid organizational skills and attention to detail in administrative and data-entry tasks
Ability to manage multiple priorities in a fast-paced environment while maintaining service quality

Job Responsibility

Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests
Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately
Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories
Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations
Complete administrative and back-office tasks that help keep daily customer service operations running smoothly
Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs
Perform billing-related activities, review account charges, and help manage order backlogs and backordered items
Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support members and custo...

Location

United States , Honolulu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1 year of experience in customer service, clerical support, sales, or a related role
Ability to answer phones and provide excellent customer service
Previous success in a high-volume call center or fast-paced service environment is preferred
Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets
Ability to manage multiple priorities with strong attention to detail and consistent accuracy
Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners
Experience handling sensitive information with professionalism and confidentiality while following applicable regulations

Job Responsibility

Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support
Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps
Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion
Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling
Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed
Serve as backup support for claims processing functions during periods of high volume or team coverage needs
Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures
Contribute to special assignments and additional operational tasks that support customer service and claims team objectives

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a fast-moving servic...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
Strong verbal and written English communication skills
bilingual ability is an advantage.
Comfortable working across multiple browser windows, email platforms, and customer service systems.
Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
Background supporting HVAC, construction, trades, or related service-based industries is preferred.

Job Responsibility

Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a busy service-drive...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing role
Ability to manage multiple tasks at once while working across several browser windows and systems
Strong written and verbal English communication skills with a detail-oriented and courteous approach
Previous experience with email correspondence and customer follow-up in a fast-paced business setting
Comfort working in a high-call-volume environment while maintaining accuracy and responsiveness
Experience with scheduling or service management software
ServiceTitan experience is strongly preferred
Background supporting HVAC, construction, trades, or other field service operations is highly valued
Dependable attendance, a coachable attitude, and the ability to learn established processes quickly

Job Responsibility

Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach
Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate
Track new inquiries and customer requests, following established procedures to move each item through the proper workflow
Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations
Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail
Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent
Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representativ...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service, order management, sales support, or related experience
Excellent verbal, written, and interpersonal communication skills
Strong analytical, organizational, and problem-solving abilities
Proven ability to manage multiple priorities while maintaining attention to detail
Dependable with a strong work ethic and commitment to customer satisfaction
Ability to work independently and collaboratively within a team environment
Customer-focused mindset with a process-oriented approach
Experience with ERP systems and order management platforms is a plus
Bachelor's degree preferred
Prior experience in Account and Order Management preferred

Job Responsibility

Communicate clearly and professionally with customers via phone and email
Utilize multiple systems and technology platforms to efficiently address customer needs
Respond to inquiries regarding products, pricing, order status, and availability
Partner with internal teams to support customer requirements and resolve issues
Process and validate customer orders accurately and efficiently
Coordinate order routing and fulfillment according to established procedures
Manage assigned customer accounts while maintaining high service standards
Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
Adhere to departmental policies, procedures, and performance expectations

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support day-to-day custom...

Location

United States , Arlington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling customer service or customer experience responsibilities in a detail-focused setting
Ability to manage email correspondence with accuracy, courtesy, and attention to detail
Proficiency with order entry processes and maintaining precise transactional records
Working knowledge of SAP or a comparable enterprise system used for order and customer data management
Comfort navigating multiple browser windows and web-based applications throughout the workday
Familiarity with purchase orders and related administrative support tasks
Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment

Job Responsibility

Respond to customer inquiries through email and provide clear, thorough updates on requests and order status
Enter customer orders accurately into internal systems while verifying details for completeness and correctness
Create, review, and manage purchase order information to support efficient transaction processing
Use SAP and browser-based tools to access records, update account information, and track order activity
Coordinate across systems and communication channels to resolve issues and support a positive customer experience
Maintain organized documentation of customer interactions, order changes, and follow-up actions
Monitor assigned tasks closely to ensure deadlines are met and service expectations are maintained

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 year college degree, certificate, or equivalent combination of education and relevant experience
3-5 years of experience in a customer support, customer service, or order management environment
Hands-on experience working with purchase orders and customer order processing
Strong customer service skills with the ability to handle inquiries, complaints, and follow-up activities professionally
Ability to communicate effectively with customers, sales teams, and internal departments across multiple channels
Strong attention to detail and organizational skills for managing order accuracy, updates, and issue resolution
Comfortable learning product information, internal procedures, and web-based tools to support customers effectively

Job Responsibility

Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information
Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service
Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment
Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams
Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution
Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks
Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning
Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery
Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience
Follow safety expectations, established procedures, and performance standards in daily work activities

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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