Customer Experience Specialist Job at Clipboard

Job Description

We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.

Job Responsibility

Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction