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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to join a mission-focused non-profit organization serving the community. This contract opportunity with potential for a permanent role is ideal for someone who brings empathy, professionalism, and strong communication skills to every client interaction. In this role, you will support individuals reaching out for guidance, connect them with appropriate resources, and help create a positive service experience through accurate documentation and effective coordination.

Job Responsibility:

  • Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information
  • Record customer interactions promptly and accurately in web-based platforms and customer management systems
  • Stay informed on available programs, community services, and organizational resources in order to give current and helpful information
  • Work closely with internal departments to coordinate responses and ensure client concerns are addressed in a timely manner
  • Deliver a high level of service across phone and digital communication channels while maintaining empathy and confidentiality
  • Use tools such as CRM platforms, call center systems, and standard office software to manage case details and service activity
  • Support benefit- and billing-related questions by identifying needs and directing inquiries to the proper channels when necessary

Requirements:

  • At least 1 year of experience in a call center, customer support, or contact center environment
  • Associate degree preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Strong verbal and written communication skills with the ability to engage professionally and compassionately with diverse populations
  • Proficiency with web-based applications, chat tools, CRM systems, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Experience handling inbound calls and documenting interactions accurately in digital systems
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred
  • Bilingual Spanish and English communication skills are strongly preferred

Nice to have:

  • Bilingual Spanish and English communication skills
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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