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Customer Experience Specialist

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DentalMonitoring

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

DentalMonitoring is a rapidly expanding MedTech scale-up. Our SaaS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform. DentalMonitoring brings the first AI-driven technology in the oral healthcare space. With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience. Our handy tool, the Scanbox Pro™, helps to easily detect intraoral observations.

Job Responsibility:

  • Handle support tickets and incoming customer support chats/calls/emails
  • Expedite issues & communicate outcomes with our customers
  • Collaborate with the Implementation Team to onboard new accounts
  • Partners with internal departments to handle all technical and support questions to resolve customer issues
  • Utilize multiple forms of communication to both internal and external customers, including but not limited to telephone, e-mail, and instant messaging
  • Facilitate and coach the customer on best practices and new feature releases
  • Alert the customers when modified protocol edits are necessary
  • Communicate with internal departments and external customers via multiple forms of communication including but not limited to telephone, email and instant messaging in a timely and accurate fashion
  • Collaborate with Customer Support team to provide consultation, training and solutions to under performing accounts
  • Update support procedures as needed for internal departments
  • Assist the Sales team by funneling new inbound leads via telephone and emails
  • Perform other related duties as assigned

Requirements:

  • Bachelor's degree or equivalent job experience (2+ years of Customer Service experience in a call center environment)
  • Capacity to work under pressure, organize and prioritize responsibilities to ensure the most critical issues are prioritized
  • Self-sufficient with effective and professional communication skills
  • Strong attention to detail
  • Excellent interpersonal, editorial and analytical skills
  • Ability to think independently and make decisions applicable to the success of the customer and team
  • Role requires availability during the 10:00 AM–7:00 PM Central Time (CST) shift.

Nice to have:

  • Orthodontic clinical experience
  • Curious and passionate about new technologies
  • Bilingual: French or Spanish is a plus
  • Knowledge of Google Suite, CRM/Salesforce, MAC Apple products
What we offer:
  • Medical, Dental, and Vision Insurance
  • Short-Term & Long-Term Disability
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Basic and Supplemental Life Insurance
  • Accident, Indemnity, and Critical Illness Coverage
  • 401(k) Retirement Plan
  • Paid Time Off (PTO) and Company Holidays
  • Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
  • Everyone is committed to supporting your professional development
  • We place significant importance on the quality of work-life balance

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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