Customer Experience Specialist Job at avis budget group (Kansas City)

Job Description

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team!

Job Responsibility

Act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers.

Requirements

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

What we offer

Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.

avis budget group - All Job Offers