Customer Experience Specialist

• Provide excellent customer service and answer inquiries
• Written and email correspondence
• Data entry, scanning, filing, and faxing
• Handle simple claim adjudication as needed
• Service walk-in customer inquiries
• Adhere to established document policies and procedures
• Assist in coordinating benefits
• Complete routine clerical tasks
• Accomplish special projects as assigned
• Maintain focus and attention to detail while handling multiple tasks with distractions

• Possess at least 1 year of recent experience in a customer service role
• Demonstrated skills in basic office tasks
• Experience in responding to customer inquiries effectively
• Proficiency in email correspondence
• Skilled in data entry tasks
• Strong customer service skills
• Experience in handling inbound and outbound calls
• Proficiency in using Microsoft Office Suites
• Must have excellent interpersonal and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Previous call center experience highly desired

Previous call center experience

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan