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Customer Experience Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to join our team in San Diego, California. In this contract-to-permanent role, you will play a vital part in delivering exceptional service to individuals seeking assistance through our call center. This position is ideal for a compassionate and detail-oriented individual who thrives in a fast-paced environment and is motivated by helping others.

Job Responsibility:

  • Handle incoming inquiries by providing accurate information, referrals, and assistance tailored to client needs
  • Record and maintain detailed documentation of all interactions within web-based systems
  • Stay informed about current services, programs, and community resources to provide up-to-date guidance
  • Work collaboratively with internal teams to address client concerns and ensure their needs are met effectively
  • Deliver outstanding customer service through clear and empathetic communication
  • Utilize CRM and other software tools to manage client information and interactions efficiently
  • Assist clients with billing inquiries, benefit-related questions, and general account support
  • Operate within established protocols while ensuring adherence to quality standards and service guidelines
  • Use chat platforms and other digital tools to support client interactions, as needed

Requirements:

  • Associate’s degree or higher preferred
  • equivalent education and work experience will be considered
  • At least 1–2 years of experience in a call center or customer service environment
  • Familiarity with social sciences such as psychology, sociology, or social work is advantageous
  • Proficiency in CRM systems, computer programs, and tools like Word, Excel, and PowerPoint
  • Strong verbal and written communication skills with an emphasis on clarity and empathy
  • Knowledge of platforms such as Avaya CMS, Epic Software, and other web-based systems
  • Bilingual proficiency in Spanish and English is highly preferred
  • Ability to adapt to fast-paced environments and handle multiple tasks efficiently

Nice to have:

  • Familiarity with social sciences such as psychology, sociology, or social work is advantageous
  • Bilingual proficiency in Spanish and English is highly preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 02, 2026

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