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Customer Experience Specialist

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Robert Half

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to provide on-site support during a graduation event in San Francisco, California. This is a Contract position focused on creating an organized, welcoming experience for graduates as they move through the event photo process. The ideal candidate brings strong event awareness, professionalism, and the ability to keep activities running efficiently in a fast-paced setting.

Job Responsibility:

  • Guide graduates to the appropriate photo area and answer basic directional questions throughout the event.
  • Maintain an orderly flow in the photo queue so participants move through the process without unnecessary delays.
  • Use handheld scanning tools to verify QR codes and confirm student information accurately.
  • Distribute index cards to participants and keep them arranged in the correct sequence using rubber bands for organization.
  • Provide courteous, attentive support to graduates while representing the event team with a detail-oriented and attentive presence.
  • Monitor the photo line and surrounding area to help prevent confusion and resolve minor issues in real time.

Requirements:

  • Previous experience supporting live events, community programs, or customer-facing operations.
  • Ability to stay organized while managing high volumes of participants in a fast-moving environment.
  • Comfortable using mobile devices or scanners to capture and confirm attendee information.
  • Strong interpersonal skills with the ability to remain friendly, calm, and attentive throughout the event.
  • Dependable attendance and the ability to follow event procedures closely.
  • Must present a business casual appearance appropriate for an event setting.

Additional Information:

Job Posted:
May 13, 2026

Work Type:
On-site work
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