Customer Experience Specialist

• Efficiently process customer credit applications in the insurance sector
• maintain and update customer credit records diligently
• use computer programs to manage data and customer records
• answer inbound calls and assist customers with their inquiries
• perform data entry tasks to keep customer information up to date
• manage mail processing tasks as part of customer communication
• perform scanning, filing, and receptionist duties as needed
• use Microsoft Word, Excel, and Outlook for various tasks.

• High school diploma or equivalent educational qualification is required
• prior experience in the insurance industry is a plus
• excellent communication and interpersonal skills
• familiarity with office procedures and administrative tasks
• typing speed of under 45 words per minute
• experience in answering inbound calls in a business-like fashion
• proficiency in computer programs including Microsoft Word, Microsoft Excel, and Microsoft Outlook
• strong data entry skills with an emphasis on accuracy and speed
• experience with mail processing, scanning, and filing tasks
• ability to assist customers effectively
• ability to multitask and manage time effectively.

prior experience in the insurance industry is a plus

• medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• eligibility to enroll in company 401(k) plan