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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting community members, handling high-volume inbound inquiries, and connecting people with meaningful services and resources. In this role, you will serve as a key point of contact, delivering thoughtful assistance while maintaining accurate records and working closely with internal teams to ensure each interaction is handled with care and consistency.

Job Responsibility:

  • Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs
  • Record client interactions thoroughly and accurately within web-based platforms and customer management systems
  • Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries
  • Partner with internal departments to coordinate next steps and support timely resolution of service needs
  • Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance
  • Deliver a consistently attentive and empathetic experience across phone and digital communication channels
  • Use call center and CRM tools effectively to track activity, update records, and support daily service operations

Requirements:

  • At least 1 year of experience in customer service, call center operations, or a related support environment
  • Associate’s degree preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Strong verbal and written communication skills with the ability to handle sensitive conversations effectively
  • Experience using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Familiarity with customer service or contact center systems such as CRM platforms and inbound call tools is highly valued
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or similar fields is preferred
  • Bilingual fluency in Spanish and English is strongly preferred

Additional Information:

Job Posted:
May 06, 2026

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