Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Fishers

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Fishers, Indiana. This position will focus on delivering outstanding support to our network of schools, assisting educators and administrators with curriculum-related inquiries, and resolving issues efficiently. If you excel in providing exceptional service and thrive in a collaborative environment, we invite you to apply. There is a 4 week mandatory training period. The schedule for this role is Monday, Tuesday, Wednesday, Saturday | 9:00 AM – 8:00 PM

Job Responsibility:

Deliver friendly and attentive customer service while guiding schools through implementation procedures
Address and resolve a variety of inquiries, including curriculum assistance, purchasing or order status, school registration, and equipment-related issues
Provide Tier 1 technical support and assist users with system and site navigation
Identify opportunities to offer additional services and products to schools
Collaborate with team members to ensure prompt resolution of issues and concerns
Utilize a Customer Relationship Management (CRM) tool to manage high-volume processes with accuracy and accountability
Perform administrative tasks and support team projects as needed
Meet service level expectations, productivity targets, and quality standards
Recommend innovative methods and emerging trends to improve processes and outcomes
Handle other duties as assigned to support organizational goals

Requirements:

High school diploma or equivalent is required
Strong commitment to delivering customer-focused solutions in interactions
Excellent verbal and written communication skills, with attention to detail
Ability to work independently, take initiative, and complete self-directed training
Proficiency in Microsoft Office and familiarity with CRM tools
Demonstrated ability to thrive in a team-oriented and collaborative environment
Accountable for meeting deadlines and maintaining productivity
Willingness to occasionally travel and perform tasks requiring physical activity, such as moving objects up to 15 lbs

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist