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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit team in San Diego, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced call center setting and is committed to connecting individuals with meaningful support and community resources. In this role, you will serve as a key point of contact for inbound inquiries while delivering respectful, informed service across multiple communication channels. The position offers the chance to build a long-term career while making a positive impact on the community every day.

Job Responsibility:

  • Handle incoming calls and client inquiries with professionalism, providing clear guidance, relevant information, and appropriate service referrals
  • Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems
  • Stay informed on current programs, community resources, and service offerings to ensure accurate support is provided
  • Work closely with internal departments and partner teams to coordinate solutions that address client needs effectively
  • Deliver a high standard of customer care in every interaction, maintaining empathy, patience, and professionalism
  • Use call center and customer management tools to manage communications, track cases, and support service delivery
  • Assist with benefit- or billing-related questions when applicable, ensuring issues are routed or resolved appropriately

Requirements:

  • At least 1 year of experience in a call center, customer support, or related client-facing environment
  • Associate’s degree preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Strong written and verbal communication skills with the ability to interact clearly and professionally with diverse populations
  • Experience using web-based applications, CRM platforms, and standard Microsoft Office tools such as Word, Excel, and PowerPoint
  • Familiarity with call center or customer service systems such as Avaya CMS, Epic, ADP, or similar platforms is beneficial
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred
  • Bilingual fluency in Spanish and English is strongly preferred

Nice to have:

  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field
  • Bilingual fluency in Spanish and English
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 06, 2026

Work Type:
On-site work
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