Customer Experience Specialist Job at Robert Half (San Diego)

Customer Experience Specialist

Robert Half

Location:
United States , San Diego

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, high-quality service in a mission-driven non-profit environment. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced call center setting and is motivated by helping individuals connect with meaningful programs and support. In this role, you will serve as a trusted point of contact, guide callers to appropriate resources, and maintain accurate records that help ensure consistent follow-through and care.

Job Responsibility:

Handle incoming calls and messages with professionalism, assessing each inquiry and providing clear guidance, information, or referrals based on individual needs.
Record client interactions thoroughly in web-based platforms and CRM tools to maintain accurate case details and service history.
Stay informed on community programs, organizational offerings, and eligibility guidelines so information shared with clients remains current and reliable.
Work closely with internal departments and service teams to coordinate next steps and help resolve client concerns efficiently.
Deliver empathetic, service-focused communication across phone and digital channels while maintaining quality and consistency standards.
Use call center and business systems such as Avaya CMS, Epic, and other computer applications to manage communications and support daily workflow.
Assist with customer questions related to services, benefits, or billing matters by researching details and providing appropriate direction.
Contribute to a positive client experience by identifying issues, escalating complex situations when needed, and supporting timely resolution.

Requirements:

At least 1 year of experience in a call center, customer support, or contact center environment.
Associate’s degree preferred
additional education beyond high school combined with relevant experience will also be considered.
Strong verbal and written communication skills with the ability to interact professionally and empathetically with diverse populations.
Experience using web-based systems, CRM platforms, chat tools, and Microsoft Office applications, including Word, Excel, and PowerPoint.
Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred.
Bilingual fluency in Spanish and English is strongly preferred.
Ability to manage inbound inquiries efficiently while maintaining accuracy in documentation and follow-up.
Familiarity with customer service processes involving benefits, billing, and general client assistance is a plus.

Nice to have:

Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred.
Bilingual fluency in Spanish and English is strongly preferred.
Familiarity with customer service processes involving benefits, billing, and general client assistance is a plus.

What we offer:

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

Additional Information:

Job Posted:
May 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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