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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Palm Desert · Job Posted May 29, 2026
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Job Description

We are looking for a customer-focused individual to join our team as a Customer Experience Specialist in Palm Desert, California. This Contract to permanent opportunity is well suited for someone who enjoys supporting clients, managing office tasks, and creating a positive experience through clear communication and dependable follow-through. The role combines front-line service with administrative coordination in a fast-paced onsite environment, making it ideal for an organized individual who can balance multiple priorities effectively.

Job Responsibility

  • Manage incoming phone calls and route each inquiry to the appropriate contact while maintaining a courteous and attentive tone
  • Provide timely, accurate responses to questions from clients, visitors, and internal staff, ensuring a high level of service at every interaction
  • Perform daily administrative support activities such as scheduling, document organization, record maintenance, and general office coordination
  • Enter and update information in company systems with accuracy, including data entry, scanned files, and supporting documentation
  • Assist with billing-related tasks by preparing invoices, coding information correctly, monitoring payment activity, and keeping records current
  • Support customer communications through email and phone-based systems, including softphone platforms, to ensure efficient follow-up and resolution
  • Maintain confidentiality and discretion when handling sensitive information and business-related correspondence
  • Contribute to departmental workflow and special assignments as needed to help operations run smoothly and efficiently

Requirements

  • At least 2 years of experience in customer service, administrative support, or a similar office-based position
  • Demonstrated ability to communicate clearly and effectively in both written and verbal interactions
  • Experience supporting billing or invoicing activities, including invoice preparation, coding, or payment tracking, is preferred
  • Strong organizational skills with the ability to manage multiple tasks accurately in a busy work environment
  • Proficiency with standard office software, email correspondence, and computer-based data entry
  • Comfortable using phone systems, including softphone tools, to support customer interactions and internal communication
  • High attention to detail, dependable work habits, and a consistent commitment to excellent service
  • Detail-oriented demeanor and a team-oriented approach when working with clients, visitors, and colleagues

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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