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Customer Experience Specialist

au.koala.com Logo

Koala

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

Koala has launched its first retail location in Australia at the Moore Park Supacentre in Sydney. We need a passionate individual on a full time permanent basis to provide exceptional experiences to our customers. We are looking for someone who is naturally engaging, bringing positivity and vibrant energy to our store environment. They will greet every customer with genuine enthusiasm, and be proactive in addressing customer needs and operational tasks.

Job Responsibility:

  • Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
  • Work independently to manage all operational aspects of the showroom including opening and closing processes, manual process of stock management, following up with customers who have visited the store
  • Driving sales for all Koala products, including those not on display in the showroom, through meaningful interactions with customers
  • A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala
  • A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment
  • Maintain high attention to detail, ensuring our retail space is immaculately presented at all times
  • Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
  • Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly
  • Be comfortable with manual handling, assembly of furniture and demonstrating features

Requirements:

  • 3+ years experience in a retail/ face to face customer service environment
  • Exceptional customer service skills with a natural ability to engage and energise a room
  • Empathy is a must have
  • You love people and thrive on supporting them
  • Near perfect grammar, english written and verbal skills
  • Experience in retailing/ customer service
  • Experience working in a fast paced environment with minimal supervision
What we offer:
  • Generous time off - volunteer, parental, Koala life leave and more
  • Free Koala products with ‘mates rates’ for your friends and fam
  • Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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