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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, communicates with empathy, and can guide individuals to the right services and resources. In this role, you will serve as a key point of contact for incoming inquiries while maintaining accurate records and partnering with internal teams to deliver timely support.

Job Responsibility:

  • Manage incoming calls and inquiries, offering clear guidance, helpful information, and appropriate service referrals based on each individual’s needs
  • Record client conversations and case details thoroughly in web-based platforms to ensure timely and accurate documentation
  • Stay informed on community programs, organizational offerings, and available support resources in order to provide reliable assistance
  • Work closely with colleagues across departments to coordinate responses and help resolve client concerns effectively
  • Deliver a thoughtful, respectful, and service-focused experience across phone and digital communication channels
  • Use customer service systems and related software tools to track interactions, update records, and support daily call center operations

Requirements:

  • At least 1 year of experience in a customer service or call center environment, with inbound call handling strongly preferred
  • Associate’s degree or higher preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Familiarity with social service, public health, behavioral health, or other community-based support settings is highly valued
  • Strong verbal and written communication skills with the ability to interact clearly and compassionately with diverse populations
  • Proficiency with web-based applications, CRM platforms, chat tools, and Microsoft Office programs such as Word, Excel, and PowerPoint

Nice to have:

  • Experience using customer support or call center technology such as Avaya CMS, Epic, or similar systems is a plus
  • Bilingual fluency in Spanish and English is strongly preferred

Additional Information:

Job Posted:
May 06, 2026

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