Customer Experience Specialist

• Three years+ experience in a medium to large Inbound/Outbound Call Center environment
• Experience with multiple customer points of contact (chat, email, fax, phone)
• Understanding of the complete sales cycle from lead generation to sales close
• Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers
• Familiar with Return Goods Authorization processing
• Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI)
• Keyboard and data input proficiency (35 wpm)
• Strong problem solving skills
• Active listener who is service oriented
• Strong interpersonal skills with a positive, pleasant and respectful demeanor
• Excellent written and verbal communication skills
• Computer proficient in Word, Excel and Outlook
• Self-motivated, team player who values continuous learning
• Attentive to detail
• High School Diploma or GED

College or trade school degree/experience preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan