CrawlJobs Logo
Robert Half Logo Robert Half · Call Center

Customer Experience Specialist

United States, Coppell · Job Posted May 26, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment.

Job Responsibility

  • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns
  • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs
  • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards
  • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions
  • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations
  • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management
  • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail
  • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization

Requirements

  • Previous experience in customer service or a call center environment, with the ability to manage frequent customer interactions effectively
  • Strong communication skills, including the ability to de-escalate concerns and handle sensitive payment discussions professionally
  • Comfort working across multiple browser windows, systems, and digital tools at the same time
  • Adaptability and sound judgment when researching information and identifying solutions in a fast-moving support environment
  • Ability to manage both service-focused inquiries and early-stage collections conversations with confidence and tact
  • Experience handling email correspondence and documenting customer interactions accurately
  • Background in mortgage servicing, payment support, or other regulated customer-facing environments is preferred
  • Willingness to work assigned schedules following training, including a rotating Saturday shift with compensatory time provided

Nice to have

Background in mortgage servicing, payment support, or other regulated customer-facing environments is preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Experience Specialist

8 matching positions

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Changsha
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
  • Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
  • Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers’ interaction with the MP
  • Collect and use Customer Voice in order to engage, explain and talk to our customers day to day
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Changsha
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of IKEA concept, culture and values
  • Knowledge of IKEA brand and its incorporation in all actions
  • Knowledge of branding to establish market presence
  • Ability to adapt global Meeting Place concept to local culture
  • Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
  • Understanding of customer behavior to evaluate future initiatives and support decision-making
  • Knowledge of customer journey interactions with digital and physical tools.
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place
  • Execute tasks to support Customer Experience Manager
  • Propose and execute localization of the Meeting Place at all touch points
  • Create and manage events and marketing activities with partners and communities
  • Work on customer experience improvement by increasing IKEA presence
  • Cooperate with accelerator hub and external partners on innovation projects
  • Monitor customer interactions and feedback
  • Use communication channels including social networks
  • Document practices and lessons for other meeting places.
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Wuxi
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
  • Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
closerstillmedia.com Logo
CloserStill Media
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years in a corporate customer-facing role with administrative experience
  • Fluency in English and Mandarin Chinese (professional written and spoken skills)
  • Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
  • Excellent interpersonal and communication skills, with a customer-focused mindset
  • Strong team player with the ability to work collaboratively with cross-functional teams
  • Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
  • Detail-oriented with a problem-solving attitude
  • Demonstrated desire for continuous learning and improvement
  • Willing to adopt new digital platforms
Job Responsibility
Job Responsibility
  • Serve as the main point of contact for customers
  • Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
  • Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
  • Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
  • Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
  • Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
  • Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
  • Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
  • Deliver 1:1 client support through calls, ensuring a positive and professional experience
  • Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a motivated and customer-focused Customer Experience Speciali...
Location
Location
United States , Emeryville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in customer service, with retail support experience as a plus
  • Strong verbal and written communication skills to address diverse customer needs
  • Proven ability to solve problems and multitask in a fast-paced environment
  • Proficiency in using computer systems and basic technical troubleshooting
  • Familiarity with customer service tools such as Zendesk, ServiceNow, or similar platforms
  • Ability to work flexible hours, including weekends, as needed
  • Experience in handling email correspondence and navigating multi-browser platforms
  • A proactive and adaptable approach to delivering outstanding customer experiences.
Job Responsibility
Job Responsibility
  • Address and resolve operator concerns across multiple channels with efficiency and professionalism
  • Partner with different teams to escalate complex issues and ensure timely resolutions
  • Provide tailored solutions to operators and follow up to ensure satisfaction
  • Build and maintain strong relationships with Independent Operators through transparent and responsive communication
  • Document case resolutions to identify trends and enhance future support processes
  • Advocate for operator needs by communicating feedback and reporting system bugs
  • Utilize customer service tools such as Zendesk and ServiceNow to manage inquiries and track progress
  • Assist operators with connectivity issues and deliver solutions for technical challenges
  • Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan enrollment.
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

If you thrive in a fast-paced environment where attention to detail, professiona...
Location
Location
United States , Philadelphia
Salary
Salary:
17.25 USD / Hour
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver’s License
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Job Responsibility
Job Responsibility
  • Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers
What we offer
What we offer
  • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
  • On-the-job training
  • Paid time off
  • Medical, Dental and Other Insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...
Location
Location
United States , East Boston
Salary
Salary:
21.00 USD / Hour
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver’s License
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Job Responsibility
Job Responsibility
  • Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
  • Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
What we offer
What we offer
  • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
  • On-the-job training
  • Paid time off
  • Medical, Dental and Other Insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
  • Attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...
Location
Location
United States , East Boston
Salary
Salary:
19.00 USD / Hour
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver’s License
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Job Responsibility
Job Responsibility
  • Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
  • Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
What we offer
What we offer
  • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
  • On-the-job training
  • Paid time off
  • Medical, Dental and Other Insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
  • Fulltime
Read More
Arrow Right