Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Emeryville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a motivated and customer-focused Customer Experience Specialist to provide exceptional support to Independent Operators. In this long-term contract role, you will act as a key resource for resolving business-related issues while fostering trust and collaboration with stakeholders. This position is based in Emeryville, California, and offers an exciting opportunity to contribute to a dynamic and service-oriented environment.

Job Responsibility:

Address and resolve operator concerns across multiple channels with efficiency and professionalism
Partner with different teams to escalate complex issues and ensure timely resolutions
Provide tailored solutions to operators and follow up to ensure satisfaction
Build and maintain strong relationships with Independent Operators through transparent and responsive communication
Document case resolutions to identify trends and enhance future support processes
Advocate for operator needs by communicating feedback and reporting system bugs
Utilize customer service tools such as Zendesk and ServiceNow to manage inquiries and track progress
Assist operators with connectivity issues and deliver solutions for technical challenges
Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.

Requirements:

Minimum of 3 years of experience in customer service, with retail support experience as a plus
Strong verbal and written communication skills to address diverse customer needs
Proven ability to solve problems and multitask in a fast-paced environment
Proficiency in using computer systems and basic technical troubleshooting
Familiarity with customer service tools such as Zendesk, ServiceNow, or similar platforms
Ability to work flexible hours, including weekends, as needed
Experience in handling email correspondence and navigating multi-browser platforms
A proactive and adaptable approach to delivering outstanding customer experiences.

Nice to have:

Retail support experience
Familiarity with Zendesk, ServiceNow, or similar platforms.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan enrollment.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist