Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Frankfort

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half Lexington is looking for a dedicated Customer Experience Specialist, with team lead or management experience to join a team in Frankfort, Kentucky. In this role, you will play a vital part in ensuring seamless interactions with customers and dealers, fostering positive relationships, and enhancing customer satisfaction while also leading the CSR team of one to two other CSR representatives. This is a Contract to permanent position, providing a great opportunity to grow within the organization.

Job Responsibility:

Manage and respond to incoming calls from individual customers, dealers, and other stakeholders, ensuring inquiries are addressed promptly and effectively
Conduct follow-up calls to gather missing information and support customer needs, while maintaining a detail-oriented and proactive approach
Build and nurture relationships with dealers by promoting discounts, deals, and providing sales-related follow-ups
Utilize proprietary software to look up orders, parts, and customer information, ensuring accurate and efficient data handling
Learn and adapt to new technology and software updates, actively contributing to the development of processes and workflows
Collaborate with team members to ensure smooth operations and alignment with organizational goals
Handle data entry tasks with precision, leveraging Microsoft Excel and other tools as required
Proactively identify opportunities to enhance the customer experience and implement solutions
Participate in occasional Saturday rotations once autonomy within the role is established
Support training initiatives and assist in managerial oversight as needed

Requirements:

Prior Customer Service, customer experience, client relations or similar role required--at least 2 years
Prior Customer Service leadership experience required--at least 1-2 years
Proven experience in customer relations, client communications, or a related field
Strong proficiency in Microsoft Excel and general computer data entry skills
Ability to manage inbound and outbound calls with professionalism and attention to detail
Demonstrated ability to work independently and think proactively to solve problems
Experience using proprietary software or a willingness to learn new systems quickly
Excellent interpersonal skills with a focus on building and maintaining relationships
Capacity to adapt to evolving processes and contribute to workflow development
Availability to work Monday through Friday, with occasional Saturday rotations

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
August 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist