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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume service environment and is motivated by helping individuals access meaningful support and resources. In this role, you will serve as a key point of contact for incoming inquiries, provide accurate guidance, and help ensure each interaction is handled with professionalism, empathy, and efficiency.

Job Responsibility:

  • Handle incoming calls and inquiries, offering clear information, guidance, and appropriate service referrals based on each individual’s needs
  • Record client conversations and case details accurately in web-based platforms to maintain complete and timely documentation
  • Stay informed on community programs, organizational services, and support resources to provide reliable assistance
  • Work closely with internal departments and team members to coordinate responses and resolve client concerns effectively
  • Deliver thoughtful, respectful, and solutions-focused service across every phone and digital interaction
  • Use call center and customer management tools to track activity, manage communications, and support daily workflow requirements
  • Assist with questions related to services, benefits, or billing matters while ensuring information is communicated clearly and professionally

Requirements:

  • At least 1 year of experience in a call center, customer service, or client support environment
  • Associate’s degree preferred
  • additional post-secondary education combined with relevant experience will also be considered
  • Strong written and verbal communication skills with the ability to handle sensitive conversations professionally
  • Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs including Word, Excel, and PowerPoint
  • Familiarity with call center platforms and customer support technology such as Avaya CMS, Epic, or similar systems is preferred
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is a plus
  • Bilingual fluency in Spanish and English is strongly preferred

Nice to have:

  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is a plus
  • Bilingual fluency in Spanish and English is strongly preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

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