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Customer Experience Specialist

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Robert Half

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Location:
United States , Cleveland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently.

Job Responsibility:

  • Handle inbound customer calls to address service, maintenance, and repair inquiries
  • Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly
  • Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience
  • Create and update customer accounts in the company's system to maintain accurate records
  • Manage and organize account and service details using spreadsheets and other administrative tools
  • Follow up on customer requests to ensure resolution and satisfaction
  • Assist with administrative duties, including tracking appointments and running reports for organizational efficiency
  • Prioritize urgent customer needs while managing ongoing tasks effectively
  • Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service.

Requirements:

  • A minimum of 1 year of experience in a customer service role or similar position
  • Strong communication and interpersonal skills to build rapport and trust with customers
  • Proficiency in CRM systems and office software such as Microsoft Excel
  • Ability to manage multiple tasks simultaneously in a fast-paced environment
  • High attention to detail for accurate data entry and account management
  • Problem-solving skills to address customer concerns effectively and efficiently
  • Flexibility to adapt to shifting priorities and urgent customer needs
  • Prior experience scheduling appointments and coordinating service activities is preferred.
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training.

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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