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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Lathrop · Job Posted July 03, 2026
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Job Description

We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels.

Job Responsibility

  • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy
  • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience
  • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods
  • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance
  • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy
  • Partner with internal team members to address concerns, share updates, and help create a consistent support experience
  • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes

Requirements

  • At least 2 years of experience in customer service, customer success, or a related support-focused role
  • Ability to write clear and effective email correspondence with strong attention to tone, clarity, and detail
  • Working knowledge of Microsoft Office Suite, including common business applications used for communication and documentation
  • Spanish language skills with the ability to assist customers effectively in bilingual interactions
  • Basic math skills and the ability to handle routine numerical information accurately
  • Strong interpersonal skills with a commitment to delivering responsive and respectful customer support
  • Ability to stay organized, manage multiple tasks, and follow through on customer needs in a timely manner

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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