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Trading212 Logo Trading212 · Customer Service

Customer Experience Specialist

Bulgaria, Sofia · Job Posted February 21, 2026
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Job Description

Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role: We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

Job Responsibility

  • Communicate with clients in English/Bulgarian
  • Deal with incoming inquiries via chat and email
  • Help clients get acquainted with our app
  • Troubleshoot account-related issues
  • Channel client’s feedback
  • Working on a 24/7 schedule, organized in shifts

Requirements

  • Proficiency in English (C1 or above)
  • Customer-orientated approach
  • Good time management and multitasking skills
  • Willingness to learn and develop
  • Adaptiveness to a rapidly changing environment

Nice to have

  • Previous experience in customer service
  • Understanding of the stock market and the fintech industry
  • Fluency in another language

What we offer

  • Comprehensive training program to adapt to the insights of the business
  • Upskill trainings throughout your career
  • Full appreciation of your talent and ideas
  • Generous remuneration package
  • Excellent social benefits, including 25 days off, a sports card and private health insurance
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