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Customer Experience Specialist

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Robert Half

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Location:
United States , Fort Worth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly.

Job Responsibility:

  • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care
  • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance
  • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately
  • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked
  • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions
  • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly
  • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners

Requirements:

  • 2+ years of customer service experience in a fast-paced support environment
  • Ability to manage high volumes of calls, emails, and service requests without sacrificing quality
  • Experience working in ticketing systems or handling process-driven tasks with multiple required steps
  • Strong written and verbal communication skills suited to detail-focused and service-oriented interactions
  • Excellent organizational skills, including detailed note-taking and accurate recordkeeping
  • Comfortable using multiple browser windows and digital tools to research, document, and resolve issues
  • Background in call center customer service, customer success, or email correspondence is preferred
  • Ability to troubleshoot customer concerns, including connectivity-related issues, with patience and attention to detail

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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