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Customer Experience Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Green

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a highly organized and customer-focused Customer Experience Specialist to join our team in Green, Ohio. In this Contract-to-permanent position, you will play a pivotal role in ensuring seamless service delivery and exceptional customer interactions. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you.

Job Responsibility:

  • Coordinate and schedule service calls for technicians, ensuring timely and efficient dispatch
  • Monitor and optimize technician routes to improve operational efficiency
  • Handle inbound customer calls, addressing inquiries and resolving issues promptly
  • Review and adjust schedules to accommodate customer needs and technician availability
  • Complete and manage service tickets, ensuring accuracy and thorough documentation
  • Assist customers with appointment scheduling and provide updates on service progress
  • Utilize CRM and other computer programs to maintain accurate records and streamline workflows
  • Collaborate with team members to improve processes and enhance customer satisfaction

Requirements:

  • At least 1 year of experience in customer service, dispatching, or a related role
  • Proficiency in CRM software and other computer programs
  • Strong communication skills, both written and verbal, for effective customer interactions
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with excellent organizational skills
  • Experience handling inbound calls and providing customer assistance
  • Problem-solving skills to address scheduling conflicts and customer concerns
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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