Customer Experience Specialist Jobs

Customer Experience Specialist

Robert Half

Location:
United States, Cottage Grove

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Contract-to-permanent position offering excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role includes hands-on training and gradual integration into advanced responsibilities.

Job Responsibility:

Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency
Create, document, and close service requests while ensuring accuracy and timeliness
Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns
Schedule technician appointments and conduct virtual assessments to streamline service delivery
Adhere to quoting protocols and compliance guidelines to maintain service standards
Collaborate with team members to promote productivity, engagement, and cross-functional support
Log and document customer interactions to ensure comprehensive service records
Maintain awareness of service dashboards and cycle times to optimize efficiency
Participate in quality assurance processes and skill development opportunities to enhance capabilities

Requirements:

Proven experience in customer service, preferably in a call center environment
Proficiency in managing multiple browsers and handling email correspondence effectively
Strong problem-solving skills, particularly with connectivity and technical issues
Ability to communicate clearly and professionally with customers and team members
Demonstrated ability to meet attendance and time management expectations
Familiarity with customer success principles and service quality standards
Willingness to participate in training phases and adapt to evolving responsibilities

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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