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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Honolulu · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800.

Job Responsibility

  • Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support
  • Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps
  • Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion
  • Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling
  • Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed
  • Serve as backup support for claims processing functions during periods of high volume or team coverage needs
  • Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures
  • Contribute to special assignments and additional operational tasks that support customer service and claims team objectives

Requirements

  • High school diploma or equivalent required
  • At least 1 year of experience in customer service, clerical support, sales, or a related role
  • Ability to answer phones and provide excellent customer service
  • Previous success in a high-volume call center or fast-paced service environment is preferred
  • Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets
  • Ability to manage multiple priorities with strong attention to detail and consistent accuracy
  • Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners
  • Experience handling sensitive information with professionalism and confidentiality while following applicable regulations

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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