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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Employment contract, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings strong call center experience, clear communication skills, and a genuine commitment to helping individuals access important services and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering accurate guidance, thoughtful assistance, and a high-quality customer experience across every interaction.

Job Responsibility:

  • Handle incoming calls and messages from community members, providing helpful information, service guidance, and appropriate referrals based on individual needs
  • Record client conversations and case details thoroughly in web-based platforms to ensure timely, accurate documentation
  • Stay informed on programs, eligibility guidelines, and available resources so you can deliver reliable and current information
  • Partner with colleagues and internal departments to coordinate responses and resolve client concerns efficiently
  • Provide courteous, empathetic support during every interaction while maintaining high standards for service quality
  • Use customer service tools, CRM systems, and communication platforms to manage inquiries, track activity, and support follow-up tasks
  • Assist with benefit, billing, or service-related questions by researching issues and directing clients to the proper solutions when needed

Requirements:

  • At least 1 year of experience in a call center, contact center, or customer support environment
  • Associate degree preferred
  • additional post-secondary education combined with relevant work experience will also be considered
  • Strong verbal and written communication skills with the ability to interact professionally and compassionately with diverse populations
  • Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Ability to manage inbound calls efficiently while maintaining accuracy in data entry and documentation
  • Experience or academic exposure in public health, social services, psychology, sociology, criminology, or a related field is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with customer service technologies such as Avaya CMS, Epic, ADP, or similar business systems is a plus

Nice to have:

  • Experience or academic exposure in public health, social services, psychology, sociology, criminology, or a related field is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with customer service technologies such as Avaya CMS, Epic, ADP, or similar business systems is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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