Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Elmhurst

Category:
Customer Service

Contract Type:
Not provided

Salary:

22.00 - 24.00 USD / Hour

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Job Description:

We are looking for a dedicated Customer Experience Specialist to support inside sales activities within the transportation equipment manufacturing industry. This contract position is based in Elmhurst, Illinois, and involves managing customer inquiries, preparing quotations, and processing orders to ensure seamless customer service. The ideal candidate will excel at fostering strong relationships and maintaining organized workflows.

Job Responsibility:

Prepare accurate price quotations for both prospective and current customers
Process and enter customer orders into the enterprise resource planning system, ensuring all necessary documentation is attached
Address customer inquiries regarding pricing, orders, shipments, deliveries, and invoices in a timely and detail-oriented manner
Serve as a liaison between customers and internal departments, promoting effective communication and collaboration
Maintain and update customer information in the system, including filing and organizing sales order documents
Represent the company at industry meetings and trade association events when required
Assist with accounts receivable collections by following up with customers as needed
Identify and report market opportunities, as well as flag potential challenges that could impact operations
Handle incoming calls, directing them to the appropriate team or individual for resolution

Requirements:

At least one year of experience in customer service or inside sales
Exceptional organizational and time management skills to handle multiple tasks efficiently
Strong verbal and written communication skills to interact effectively with customers and colleagues
Proficiency in Microsoft Office Suite and Adobe tools
Ability to build and maintain positive business relationships with customers and internal teams
All candidates are required to undergo a pre-employment process that includes screening
Reliable transportation and a proactive attitude with a strong work ethic
Physical ability to perform repetitive office tasks and occasionally lift up to 25 pounds

What we offer:

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist