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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, handling high-volume client interactions, and connecting individuals with meaningful support services. In this role, you will serve as a key point of contact in the call center, delivering attentive service while maintaining accurate records and coordinating with internal teams to support positive outcomes.

Job Responsibility:

  • Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach
  • Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs
  • Record client interactions thoroughly in web-based platforms and maintain accurate case documentation
  • Stay informed about available programs, community resources, and service updates to ensure reliable support
  • Work closely with internal departments to resolve concerns and help clients access the right assistance
  • Deliver consistent, high-quality communication across phone and digital channels while meeting service expectations
  • Use call center and CRM tools to track interactions, follow up on requests, and support efficient operations

Requirements:

  • At least 1 year of experience in a call center, customer support, or similar client-facing environment
  • Associate's degree preferred
  • additional post-secondary education or equivalent relevant experience will also be considered
  • Strong verbal and written communication skills with the ability to engage effectively and empathetically
  • Comfortable using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Experience working with call center, CRM, or customer service systems such as Avaya CMS, Epic, or similar platforms is preferred
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or related fields is a plus
  • Bilingual proficiency in Spanish and English is strongly preferred

Nice to have:

  • Experience working with call center, CRM, or customer service systems such as Avaya CMS, Epic, or similar platforms
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or related fields
  • Bilingual proficiency in Spanish and English
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Work Type:
On-site work
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