Customer Experience Specialist

• Deliver exceptional service by addressing customer inquiries via inbound calls in an attentive and efficient manner
• Process various types of transactions, including cash handling, check cashing, and payment services, with accuracy
• Maintain precise and organized records through data entry tasks while adhering to company policies
• Actively listen to customers to understand their needs and provide tailored solutions
• Resolve customer concerns promptly and effectively, ensuring satisfaction
• Leverage CRM tools to track and manage customer interactions and service outcomes
• Uphold compliance standards and ensure transactions align with company protocols
• Collaborate with team members to improve processes and enhance overall customer experience
• Apply retail and teller knowledge to support operational efficiency
• Identify opportunities to enhance service delivery and recommend improvements

• Proven experience in roles involving cash handling, such as bank teller or retail cashier
• Demonstrated ability to provide exceptional customer service in fast-paced environments
• Familiarity with CRM systems and data entry processes
• Strong attention to detail and accuracy in transaction processing
• Excellent communication skills, both verbal and written, to effectively interact with customers
• Ability to work independently while contributing to a team-oriented environment
• Previous experience in retail or call center settings is highly desirable
• Comfortable managing high-pressure situations and meeting tight deadlines

Previous experience in retail or call center settings

• Medical, vision, dental, and life and disability insurance
• 401(k) plan